Use public bus service in Dubai? Here’s what you should know

Dubai’s Roads and Transport Authority (RTA) continues its drive to expand the use of smart systems and artificial intelligence in the public bus service, enhancing the overall efficiency of the emirate’s mass transit network.

Read-Dubai driver’s license: What you really need to know

This was highlighted in a statement by Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of Dubai’s RTA, according to a WAM report.

Public Bus: Service coverage and daily trips

The integration of AI and smart systems has improved operational performance, reduced costs, enhanced adherence to schedules, and increased customer satisfaction. Currently, the bus service covers about 88 per cent of the emirate. A fleet of 1,390 buses completes 11,000 daily trips, covering approximately 333,000 kilometres.

Why should residents use public transport in Dubai?

RTA remains committed to enhancing the public bus system to encourage residents to choose public transport for their daily commutes. The authority aims to strengthen connectivity between residential, commercial, and industrial areas by integrating the bus network with the Dubai Metro. Buses serve as vital links to other transport modes, including the metro, tram, and taxis.

RTA’s plan for dedicated bus and taxi lanes

This year, the RTA will expand its dedicated bus and taxi lanes by adding six new lanes spanning 13 kilometres. With this addition, the total length of dedicated lanes will reach 20 kilometres. The expansion is expected to increase passenger numbers by 10 per cent, improve bus arrival times by 42 per cent, reduce journey times by 41 per cent, promote greater public transport usage, and help alleviate traffic congestion.

In numbers: Public bus scenario in Dubai

In 2024, the number of public bus users reached 188 million, marking an 8 per cent increase compared to 2023. The current fleet of 1,390 buses operates across 187 routes, including 110 urban and rural routes, 64 metro link routes, 13 intercity routes, and seasonal services to destinations such as Global Village. These buses make 11,000 trips daily, cover more than 333,000 kilometres, and transport over 500,000 riders each day. The on-time arrival rate exceeds 77 per cent.

Reviews of bus service routes

The RTA conducts regular reviews of bus routes using operational data and passenger feedback. Last year, it introduced nine express routes, nine new metro link routes, and four taxi routes in high-demand areas. The activation of a bus priority system at key intersections also improved arrival times by up to 12 per cent.

New generation of bus stations

In recent years, RTA has launched a new generation of bus stations that feature modern designs and advanced engineering solutions to support high-quality transport services. These stations meet integration standards, improve connectivity, and ensure convenient, safe access for pedestrians and cyclists. They are also designed to be inclusive, with dedicated features for People of Determination.

How bus stations improve connectivity

The upgraded stations also enhance connectivity between transport hubs, development areas, and surrounding neighbourhoods. This includes addressing first- and last-mile travel needs and integrating key elements such as bus stops, cycling lanes, pedestrian crossings, landscaping, and bike racks—encouraging more walking and personal mobility.

Eco-friendly, accessible buses

RTA operates a modern fleet of buses that comply with European low-carbon emission standards (Euro 6). These buses offer spacious seating, advanced safety features, and user-friendly designs for optimal comfort and accessibility. Low-entry designs and designated spaces for People of Determination ensure ease of use for all passengers.

Mass transit system

Dubai’s mass transit system is characterised by its multi-modal integration, forming the backbone of daily transport for residents. This interconnected network has reshaped the city’s mobility culture, encouraging greater adoption of public transport across all demographics.

RTA’s strategic plans focus on expanding road networks, crossings, and the entire mass transit infrastructure—covering metro, tram, buses, marine transport, first- and last-mile solutions, and shared mobility options.

Efforts are also underway to enhance pedestrian and cycling facilities, improve connectivity, and optimise traffic and transport management systems to boost the efficiency of both road and public transit services.

Policies to reduce private vehicle dependence

Policies have been implemented to reduce reliance on private vehicles by promoting public transport and shared mobility solutions as sustainable, efficient alternatives.