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Inside the business of hotel openings with Radisson’s Rob Collier

Radisson Hotel Group’s regional future openings chief explains why the real work behind a successful hotel launch happens long before guests arrive

Gareth van Zyl
Gareth van Zyl

25 May, 2026

Inside the business of hotel openings with Radisson’s Rob Collier
Rob Collier, managing director for future openings across the Middle East, Africa and Southeast Asia Pacific at Radisson Hotel Group.

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Opening a hotel may look glamorous from the outside — ribbon cuttings, VIP guests and polished launch events — but according to Radisson Hotel Group executive Rob Collier, the real work happens months, and sometimes years, before the doors officially open.

Collier, managing director for future openings across the Middle East, Africa and Southeast Asia Pacific at Radisson Hotel Group, oversees one of the hospitality sector’s most complex operational functions: bringing new hotels to market.

Speaking to Gulf Business recently, Collier said the pre-opening phase is critical to determining whether a hotel succeeds commercially from day one.

“There’s a lot of work which goes into it,” Collier said.

“A huge element of my role is to make sure that we set the hotel up correctly from a commercial perspective.”

Collier has spent nearly two decades with Radisson, including the last 14 to 15 years in the UAE, after initially joining the company in the UK. Over the years, he has moved from hotel operations and general management into brand management and eventually future openings. By the end of 2026, he expects to have worked on close to 160 hotel openings globally.

Today, he oversees between 25 and 30 projects simultaneously, spanning both newly built hotels and conversion properties across multiple international markets.

Saudi Arabia and Southeast Asia driving pipeline growth

Collier said Saudi Arabia remains one of Radisson’s fastest-growing markets, supported by continued government-led investment, infrastructure development and business expansion.

“The development within the kingdom has been significant,” he said, pointing to growth in Riyadh and Jeddah, alongside increasing activity in secondary cities and more remote destinations.

Radisson Collection Residences in Riyadh, Saudi Arabia.

At the same time, Southeast Asia Pacific has emerged as another major growth engine for the group, particularly Thailand, Vietnam and the Philippines.

“We’ve opened 20 hotels in the last 18 months in those countries,” he said.

The UAE also remains active, with the recent opening of Radisson Blu Hotel, Dubai Barhsa Heights and launch its second property in Fujairah later this year.

According to Collier, successful hotel openings depend on far more than construction and design.

Long before launch, teams analyse local demand, business travel trends, occupancy forecasts and customer segments to build a commercial strategy capable of generating returns quickly after opening.

“A lot of that is based on analysis and how the market looks when you’re looking to open,” he explained. “We tailor our manning around that just to make sure that primarily we give great service… but from a commercial perspective, we’re generating the right returns from a very early stage.”

That focus on owner returns has become increasingly important as hotel development costs continue to rise globally.

“The cost of development continues to increase, the cost of labour,” Collier said. “The hotel business is a partnership with us as an operator and with our owners. If they don’t win, we don’t win.”

AI, influencers and the changing hospitality landscape

Collier also pointed to technology and digital marketing as reshaping how hotels are launched and operated.

“The use of AI is critical in hotels,” he said, citing applications ranging from chatbots and revenue management systems to marketing and public relations.

Social media creators and influencers have also become an increasingly important part of hotel launch strategies, often being brought in before construction is fully completed.

“We have content creators coming in even before the hotel’s finished,” he said. “If you go back 10 or 15 years ago, the launch plans and the way we opened hotels were completely different.”

Among his most memorable projects, Collier highlighted opening six hotels in Morocco within a six-week period, describing it as both highly challenging and deeply rewarding. He also pointed to the recent launch of Radisson RED Auckland in New Zealand as another standout project due to the complexity of managing openings across multiple time zones and continents.

Asked what advice he would offer young professionals entering hospitality, Collier summed it up in a single phrase: “Be comfortable with the chaos.”

Despite the complexity, he said the unpredictability of the sector remains one of its greatest attractions.

“No two days are the same,” he said. “Every day you’ve got a different type of challenge, a different type of business opportunity… you’ve got to be ready to adapt to that change and embrace it.”

Radisson Blu Hotel, Dubai Barsha Heights.

New Saudi flight rules target power banks: What passengers need to know

The new measures, announced in a circular sent to all airlines, are designed to strengthen onboard safety and align with international aviation standards

Nida Sohail
Nida Sohail

25 May, 2026

New Saudi flight rules target power banks: What passengers need to know

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Article Summary
Saudi Arabia's GACA has updated regulations for power banks on flights. Recharging is now prohibited, and they must be carried in hand luggage only. Passengers are limited to two power banks each. The GACA advises against using them during flights as a safety precaution, aligning with international aviation standards for lithium battery safety.

Saudi Arabia’s General Authority of Civil Aviation (GACA) has introduced updated rules regulating the use and transport of portable chargers, commonly known as power banks, on flights operating through the kingdom’s airports.

The new measures, announced in a circular sent to all airlines, are designed to strengthen onboard safety and align with international aviation standards established by the International Civil Aviation Organization, according to a report carried by the Saudi Press Agency.

Read more- Gulf travel update: UAE airlines launch new routes as Bahrain enforces Ebola curbs

Under the revised regulations, passengers and cabin crew members are no longer permitted to recharge power banks during flights. Authorities also confirmed that portable chargers must be carried only in hand luggage inside the aircraft cabin and are strictly banned from checked baggage.

Passenger limit set

The authority said travelers will be allowed to carry a maximum of two power banks each while onboard aircraft.

Officials further advised passengers to avoid using portable chargers to power electronic devices during flights, describing the recommendation as an additional safety precaution aimed at reducing potential fire risks linked to lithium battery devices.

The latest directive comes as global aviation authorities continue reviewing battery-related safety procedures on commercial flights.

US-Iran peace hopes push gold higher as oil prices ease

Bullion climbed more than 1 per cent as renewed optimism around a potential US-Iran agreement weighed on oil prices and weakened the dollar

Reuters
Reuters

25 May, 2026

US-Iran peace hopes push gold higher as oil prices ease

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Article Summary
Gold prices increased by over 1% due to a weaker dollar and falling oil prices. Optimism regarding US-Iran peace talks, potentially reopening the Strait of Hormuz, influenced oil's decline, indirectly boosting gold. Despite President Trump's cautious stance on a swift deal, market hopes persist, impacting inflation expectations and the US Federal Reserve's response.

Gold prices rose more than 1 per cent on Monday, supported by a weaker dollar and easing oil prices, as investors weighed prospects of a breakthrough in US-Iran peace negotiations.

Spot gold was up 1.1 per cent at $4,560.09 per ounce early in the day. US gold futures for June gained 0.9 per cent to $4,562.10.

The dollar weakened, making greenback-priced bullion more affordable for holders of other currencies.

“Trump has been raising market hopes for some sort of deal with Iran, which could lead to the reopening of the Strait of Hormuz. That prospect has weighed on oil prices and, by extension, given gold a welcome lift from an inflation perspective,” said Tim Waterer, chief market analyst at KCM Trade.

US President Donald Trump said on Sunday he had instructed his representatives not to rush into any deal with Iran, as his administration played down expectations of an imminent breakthrough in the three-month-old war.

A day earlier, Trump said Washington and Iran had “largely negotiated” a memorandum of understanding on a peace deal that would reopen the Strait of Hormuz.

Oil prices hit two-week lows on Monday on optimism that the US and Iran were moving closer towards a peace deal even though both countries remained at odds over key issues.

Oil prices influence inflation expectations. Elevated crude can fuel inflation and keep interest rates higher for longer. While gold is seen as an inflation hedge, higher rates tend to weigh on the non-yielding metal.

Kevin Warsh was sworn in as chair of the US Federal Reserve on Friday at a pivotal moment for an American economy, where surging gasoline prices linked to the Iran war fuel inflation and erode consumer sentiment.

Arcera CEO Isabel Afonso on anchoring life sciences in the UAE

After Make it in the Emirates, Arcera’s Isabel Afonso lays out the trends, partnerships and resilience strategy shaping the company’s next phase

Neesha Salian
Neesha Salian

24 May, 2026

Arcera CEO Isabel Afonso on anchoring life sciences in the UAE
Image: Supplied

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Article Summary
Arcera Life Sciences highlighted its strategic role in the UAE's industrial programme at "Make it in the Emirates", focusing on local drug manufacturing, clinical development and genomics. CEO Isabel Afonso emphasised healthcare resilience, data utilisation and improving patient access to innovative medicines. Arcera plans to expand its pipeline, strengthen local manufacturing capabilities, and leverage its global reach.

Fresh from Make it in the Emirates, the UAE’s flagship industrial showcase, Arcera Life Sciences arrived with a clear message: that pharmaceuticals are no longer peripheral to the country’s manufacturing drive, but a strategic pillar of it. The Abu Dhabi-anchored company used the event to spotlight local drug manufacturing, clinical development, genomics and a new partnership with the Emirates Drug Establishment.

In the days after, we spoke to CEO Isabel Afonso about what Arcera set out to demonstrate and where she sees the sector heading. Operating across more than 60 markets, the company is positioning itself at the intersection of the forces she believes will define life sciences’ next phase: healthcare resilience, the rise of data and genomics, and the challenge of getting innovative medicines to the patients who need them.

What did Arcera showcase at Make it in the Emirates?
Make it in the Emirates was a strong demonstration of how the UAE’s industrial ambitions are being translated into real, practical capabilities, and our participation reflected the strategic role life sciences plays in that national agenda. We illustrated how innovation, strategic partnerships and advanced pharmaceutical manufacturing strengthen healthcare resilience while contributing meaningfully to the country’s long-term industrial and economic priorities.

Arcera today operates as an integrated life sciences platform, spanning access and commercialisation of medicines, business development and scientific capability across more than 60 markets, including 13 in the Middle East. What we were advancing at the event addressed the fundamental building blocks of a strong, locally anchored sector — from ecosystem collaborations and clinical development infrastructure to the use of genomics data, Emirati talent development and scalable local manufacturing.

Taken together, these efforts reflect our ambition to help unlock the full potential of the UAE life sciences sector: strengthening resilience, enabling scale, and creating long-term value for patients and the economy.

What trends do you expect to shape your sector over the coming months?
The next phase of life sciences will be defined by the convergence of science, data, technology and systems thinking, and that shift is already accelerating.

The first major trend is healthcare resilience. Across the GCC, governments are reinforcing it with clear policy direction and tangible investment, and Arcera is actively contributing. Nearly half of our products available in the UAE are already manufactured locally, and our partnership with the Emirates Drug Establishment, announced at Make it in the Emirates, strengthens national talent development, manufacturing capacity and supply security — all of which directly benefit the healthcare system.

The second is the growing role of data and genomics in how medicines are developed and deployed. Precision medicine is moving rapidly from aspiration to practice. The availability of population-scale genomic data, combined with increasingly capable AI tools, is reshaping drug discovery and clinical development. We are exploring opportunities that position us within this intersection, and I expect it to be one of the most defining areas of advancement for the sector in the coming years.

The third is access. Chronic and complex conditions, from neurodegenerative diseases to cardiometabolic disorders and antimicrobial resistance, are growing faster than the global response. Innovation only creates value when it reaches patients, and translating scientific progress into real-world access at scale is central to our mission. It’s where our geographic reach and partnerships allow us to make a meaningful difference.

What is the anticipated growth of the sector?
The life sciences and pharmaceutical sector across the UAE and the wider GCC is expected to remain on a strong upward trajectory, underpinned by sustained government investment, industrial policy and rising healthcare demand.

According to IMARC Group, the GCC pharmaceuticals market was valued at $23.7bn in 2024 and is projected to reach $48.98bn by 2033, growing at a CAGR of 7.6 per cent. Saudi Arabia and the UAE continue to show particular momentum as both accelerate localisation, advanced manufacturing and healthcare innovation.

Importantly, growth is increasingly being measured not only in revenues but in outcomes: how many patients are reached, how many innovative medicines are approved, how resilient supply chains become, and how local talent and manufacturing capabilities are developed. That shift aligns directly with our strengths. With an integrated platform spanning access, commercialisation, business development and manufacturing, we are well-positioned to contribute as the sector evolves.

What are your plans for the next three to five years?
The coming years are about building on a strong foundation and scaling with purpose. Arcera was established with a clear mandate: to build a globally competitive life sciences company anchored in Abu Dhabi, contributing directly to the UAE’s healthcare ambitions while creating global impact. Over the past few years, we have integrated five businesses, built our core platform and established the partnerships that position us for the next phase. Now we are accelerating, around three priorities.

The first is innovation. Our collaboration with Fosun Pharma creates a long-term pipeline, technology development and a deeper focus in neuroscience, positioning Abu Dhabi as a bridge between Asian pharma innovation and global markets. We are also exploring opportunities at the intersection of genomics, clinical development and manufacturing, which will help shape new models of drug development for the region. These are structural partnerships designed to compound value over time.

The second is access. With more than 2,200 products and operations across four continents, scale is one of our strongest strategic elements. Over the next five years, we will keep expanding our pipeline and in-market portfolio, deepening regulatory capabilities and extending our geographic footprint to ensure therapies reach patients where they are needed most.

The third is strengthening local manufacturing and supply capability. More than 40 per cent of our UAE portfolio is already manufactured locally, and we intend to grow that. Our partnership with the Emirates Drug Establishment is central to building manufacturing capacity, developing strategic portfolios and advancing Emiratisation across our workforce.

What measures have you taken to stay resilient in the current environment?
Many of the measures that safeguard Arcera today were put in place well before current pressures emerged. The establishment of Arcera itself — bringing five businesses together under a single platform — was a deliberate resilience decision. From day one, the platform combined complementary capabilities, diverse therapeutic exposure and a geographically distributed operational base, which allows us to respond effectively when individual markets or supply routes face disruption.

We have also been disciplined in managing our portfolio, which spans multiple therapeutic areas, and so reduces dependency on any single category or supply source. Financially, the backing of one of Abu Dhabi’s leading sovereign investment institutions gives us the room to scale. And the partnerships we are building today are designed to extend that resilience over the long term.

Secure.com’s Uzair Gadit on why hackers are targeting SMEs this Eid

As Eid and holiday transaction volumes surge, retail SMEs have become attackers’ easiest targets. The CEO of Secure.com explains why the threat is escalating, and how smaller retailers can defend themselves without enterprise budgets

Neesha Salian
Neesha Salian

24 May, 2026

Secure.com’s Uzair Gadit on why hackers are targeting SMEs this Eid
Image: Supplied

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Article Summary
Smaller retailers are increasingly targeted by cybercriminals during peak seasons like Eid, due to perceived weakness, not size. Automated, AI-powered attacks exploit vulnerabilities in under-protected SMEs for financial gain, leading to revenue loss, reputational damage, and potential closure. Secure.

Cybercriminals, the thinking goes, save their effort for the big players: the banks, the multinationals, the household names. Uzair Gadit, CEO of Secure.com, argues that this assumption is precisely what leaves smaller retailers exposed. Attackers don’t hunt by size; they hunt by weakness, and for criminals running automated, increasingly AI-powered campaigns, dozens of under-protected SMEs make an easier prize than one well-defended enterprise.

The danger sharpens during peak periods like Ramadan, Eid and the holidays, when transaction volumes spike and digital storefronts expand, and a breach at that moment can mean lost revenue, locked systems and lasting reputational damage.

We spoke to Gadit about why SMEs have become prime targets and what a peak-season attack really costs.

We often hear about major enterprises being targeted, but you’ve said retail SMEs are increasingly vulnerable, especially during peak seasons like Eid and the holidays. Why are smaller retailers becoming prime targets?

Conventional thinking assumes cybercriminals primarily target large enterprises. In reality, attackers go after the easiest opportunities, and increasingly, that means SMEs. Many smaller retailers still believe they are “too small to be noticed,” which often leads to minimal security preparation, even at a basic level. That perception makes them low-hanging targets.

For attackers, it’s a game of volume. Instead of trying to breach a single well-defended enterprise, they can target dozens of SMEs, exploiting weak systems for ransomware, payment fraud or data theft.

The risk becomes even greater during peak seasons like Ramadan and Eid. Transaction volumes surge, online purchases can jump by 46 per cent in fashion and 64 per cent in cosmetics, temporary staff are hired, and digital storefronts expand. SMEs today face the same digital attack surface as large enterprises but lack comparable resources to defend it.

With attackers now using AI to scale their exploits, smaller retailers have never been more exposed.

You’ve mentioned cases where cyberattacks during high-traffic sales periods have pushed some SMEs toward bankruptcy. What does that typically look like in practice: revenue loss, reputational damage, operational shutdown?

According to Mastercard research, 77 per cent of UAE SMEs that experienced a cyberattack had to spend time rebuilding trust with customers and partners, while a quarter ultimately filed for bankruptcy, and 19 per cent were forced to close their businesses. For an SME, a cyberattack during a peak sales period is particularly devastating because these moments often generate a significant share of annual revenue.

The first impact is immediate revenue loss. If an e-commerce platform, payment gateway or inventory system goes offline during a high-traffic period like Eid promotions, even a few hours of downtime can translate into thousands of lost transactions — losses that smaller retailers operating on tight margins may struggle to recover.

Next comes operational disruption. Ransomware can lock retailers out of point-of-sale systems, order management tools or customer databases, effectively halting operations during their busiest days.

Finally, reputational damage compounds the crisis. When customer or payment data is compromised, trust erodes quickly. Customers hesitate to return, partners question reliability, and regulators may require disclosure — turning a short-term incident into a long-term business threat.

Many small retailers simply can’t afford a full-time cybersecurity team. How does your model bridge that gap without pricing them out?

What many SMEs need is operational capacity without the cost of actually building it. That’s the core premise behind our Digital Security Teammates (DST) model.

DST works within a small retailer’s existing infrastructure, with no additional investment required to replace tools already in place. It eliminates the manual triage and alert noise that overwhelms lean IT teams, correlating alerts, enriching context and surfacing what genuinely requires attention.

With DST, a retailer gets a continuously operating digital teammate that amplifies whoever they already have, even if that’s one person covering five roles. By reducing noise and cutting response time, it lowers breach risk without enterprise-level cost.

From your experience, what are the most common misconceptions retail SMEs have about cybersecurity, particularly in fast-growth or seasonal sales periods?

One of the most common is the belief many micro-entrepreneurs hold that their business is too small to be noticed. As I said, attackers don’t look at size, only at weak points, and with automation tools now prevalent, they run their scripts at scale. Small business owners should re-evaluate that position; their size doesn’t make them invisible; it can actually make them easier to exploit.

The second is treating cybersecurity as an IT problem rather than a business-continuity issue. If an attack takes your website or checkout systems offline during an Eid weekend, that’s no longer just technical downtime; it’s lost sales during the most important trading days of the year.

Then there’s the timing trap: “We’ll deal with it after peak season.” But peak season is precisely when exposure is highest. Rapid growth periods, new payment integrations, pop-up storefronts and seasonal staff quietly widen security gaps. It’s always better to prepare before you’re most vulnerable. The UAE Cybersecurity Council has already flagged 128 confirmed incidents in 2026 alone, most linked to financially motivated groups. This is not a future risk; it’s a clear and present danger.

Do you expect cyber threats against retail SMEs to intensify as AI-driven attacks rise, and how should smaller businesses realistically prepare without overextending financially?

Without a doubt. AI is making it easier for attackers to automate phishing, credential stuffing and exploit discovery at a scale and speed that manual defences simply can’t match. The UAE has already recorded AI-powered cyberattacks targeting vital sectors, and the volume of attacks on high-transaction businesses like retail will only increase.

For some, the answer is hiring more experts. The problem is that there aren’t enough people to hire anywhere on the planet, and the cost is counterproductive. The more strategic response is to use AI defensively — for continuous monitoring, context-aware alert prioritisation, clear incident-response plans, and reducing the noise so real threats aren’t missed.

Practical preparation doesn’t require an unlimited budget. It requires the right tools, applied intelligently and matched to the scale and risk profile of the business. SMEs that act now, before the next peak season, will be in a fundamentally stronger position than those who treat this as someone else’s problem.

Read: The end of the password? GCC cybersecurity leaders sound the alarm on identity’s new frontline

A breakthrough on Iran? Trump says peace deal is close

US President Donald Trump says a memorandum of understanding aimed at ending the Iran conflict is close to completion

Gareth van Zyl
Gareth van Zyl

24 May, 2026

A breakthrough on Iran? Trump says peace deal is close
US President Donald Trump speaks in front of the American flag to the press as he departs the White House. (Getty Images)

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Article Summary
Donald Trump claims a peace agreement with Iran is "largely negotiated," involving the US, Iran, and regional leaders. The deal aims to reopen the Strait of Hormuz, potentially stabilising energy markets. Negotiations are ongoing, with final details being discussed. Reports suggest an interim framework halting hostilities, including Iran resuming oil exports, is near agreement.

US President Donald Trump said a peace agreement with Iran has been “largly negotiated”, with final details still being worked out, raising hopes of a breakthrough that could help stabilise global energy markets and reopen the strategically critical Strait of Hormuz.

In a post published on Truth Social early Sunday, Trump said a memorandum of understanding relating to peace had been discussed during calls with several regional leaders, including Saudi Crown Prince Mohammed bin Salman, UAE President Sheikh Mohamed bin Zayed Al Nahyan, Qatar’s Emir Sheikh Tamim bin Hamad Al Thani, Turkish President Recep Tayyip Erdogan, Egyptian President Abdel Fattah El-Sisi, Jordan’s King Abdullah II and Bahrain’s King Hamad bin Isa Al Khalifa.

“An Agreement has been largely negotiated, subject to finalisation between the United States of America, the Islamic Republic of Iran, and the various other countries, as listed,” Trump wrote.

He added that the Strait of Hormuz “will be opened”, while noting that “final aspects and details of the Deal are currently being discussed, and will be announced shortly”.

Trump said he also held a separate call with Israeli Prime Minister Benjamin Netanyahu, which he described as having gone “very well”.

The announcement follows reports that Washington and Tehran are close to agreeing an interim framework to halt hostilities.

According to Axios, citing a US official, the proposed deal would involve a 60-day extension of the current ceasefire, during which the Strait of Hormuz would reopen, Iran would be permitted to resume unrestricted oil exports, and negotiations would continue around limits to Tehran’s nuclear programme.

Reuters separately reported that Iran and Pakistan submitted a revised war-ending proposal to the US on Saturday, with sources saying a response from Washington is expected by Sunday.

A Pakistani official involved in the negotiations told Reuters that the interim agreement is in its “final phase” and is “fairly comprehensive”, while cautioning that the process is not yet complete.

“It is never over till it is done,” the official said.

The prospect of reopening the Strait of Hormuz is being closely watched by global markets.

The narrow waterway, through which roughly a fifth of global oil shipments typically pass, has been a focal point of geopolitical tension in recent months. Any sustained reopening would likely ease concerns over supply disruptions and could help calm volatility in oil prices, which have fluctuated sharply amid shifting expectations around a diplomatic resolution.

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