flydubai rolls out seamless airport payments at DXB: Key details
It supports all major card schemes, including Visa, Mastercard, American Express, and Diners, while also expanding acceptance to Jaywan
15 January, 2026
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flydubai, the Dubai-based carrier, is accelerating its digital transformation strategy through two major partnerships focused on enhancing passenger experience, operational efficiency, and data-driven decision-making across its growing global network.
In recent announcements, the airline revealed collaborations with Network International, a leading fintech company in the Middle East and Africa, and Amperity, an AI-powered customer data cloud provider. Together, the initiatives underscore flydubai’s continued investment in seamless digital experiences, from airport payments to personalised customer engagement throughout the travel journey.
As part of its collaboration with Network International, flydubai has integrated Network’s advanced Push to Pay solution on point-of-sale (POS) terminals across airport service touch points at Dubai International Airport (DXB).
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The solution is designed to deliver fast, secure, and frictionless payments by eliminating the need for manual data entry. It supports all major international card schemes, including Visa, Mastercard, American Express, and Diners, while also expanding acceptance to Jaywan, the UAE’s national payment scheme. The enhanced acceptance framework provides passengers with greater flexibility and convenience when completing transactions at the airport.
“Our collaboration with flydubai reflects our shared commitment to innovation and elevating the customer experience at every touchpoint,” said Jamal Al Nassai, group MD, Merchant Services, at Network International. “By integrating our Push to Pay solutions on POS terminals, we are helping deliver a smoother, more efficient journey for travellers.”
Enhancing airport payments with network international
flydubai’s CFO, Francois Oberholzer, highlighted the airline’s long-standing focus on technology investment as a driver of operational performance and customer satisfaction.
“Investing in the latest digital solutions has been a longstanding commitment at flydubai, which is why we are pleased to have collaborated with Network International,” Oberholzer said. “As our operations continue to grow, offering our customers seamless payment solutions will ensure that we continue to enhance our operational efficiency while delivering a convenient and elevated travel experience, both on the ground and in the air.”
Under the commercial relationship, flydubai will continue to benefit from Network International’s expanding portfolio of payment solutions, supporting reliability and continuous improvements across passenger-facing touchpoints.
The payments partnership further reinforces Network International’s role as a trusted payments partner within the aviation and travel ecosystem, aligning with the UAE’s broader vision for seamless digital experiences across critical economic sectors.
flydubai currently operates a growing network of more than 135 destinations in 58 countries, spanning Africa, Central Asia, the Caucasus, Central and South-East Europe, the GCC and the Middle East, South Asia, and South-East Asia.
The airline is served by a modern fleet of 97 Boeing 737 aircraft, supporting its expanding international footprint.
flydubai partners with Amperity to advance customer data strategy
In a separate but complementary move, flydubai has also partnered with Amperity, the AI-powered customer data cloud, as part of its ongoing transformation journey. According to a flydubai newsroom report, the partnership is aimed at deepening personalisation and strengthening customer engagement through real-time data intelligence.
The collaboration brings together flydubai’s customer experience strategy with Amperity’s advanced data platform to unify and activate traveller insights across multiple touchpoints. By connecting customer data in real time, flydubai aims to build a more complete understanding of traveller preferences and behaviours throughout the end-to-end journey.
Customer data in the airline industry is often fragmented and complex. Passenger orders can span multiple systems, third-party agencies may provide limited information, and many travellers book without loyalty numbers or consistent identifiers. Amperity was selected for its proven ability to resolve this complexity using AI-driven identity resolution and an airline-specific data model purpose-built for passenger data.
Powering modern airline retailing
Through the partnership, flydubai will unify customer data across its ecosystem to support its roadmap for Modern Airline Retailing. The initiative is expected to empower flydubai teams with a unified, data-driven view of customers, enabling more relevant offers and timely communications aligned with evolving travel needs.
“We have carried more than 120 million passengers since 2009 and we welcome millions of passengers every year as our network and fleet continue to grow,” said Mohammed Hareb AlMheiri, chief procurement and technology officer at flydubai. “By leveraging Amperity’s platform, we aim to gain a deeper understanding of our customers’ preferences and behaviours, which will ultimately lead to an overall improved experience at every touchpoint.”
AlMheiri added that flydubai manages all passenger data in line with leading international security standards and the Dubai Electronic Security Centre’s Information Security Regulation (ISR) framework, ensuring robust safeguards to preserve system confidentiality and integrity.
flydubai will deploy Amperity’s Identity Keychain and multi-index Profile API to instantly retrieve and unify customer data across systems including passenger communications, airport check-in, in-flight recognition, customer service, and marketing.
“flydubai is part of a new generation of airlines redefining what it means to be customer-centric,” said Derek Slager, co-founder and CTO at Amperity. “With Amperity, flydubai can use every piece of data, from bookings and loyalty to day-of-travel interactions, to deliver personalised experiences.”
The partnership supports flydubai’s continued investment in digital-led service innovation across marketing, communications, eCommerce, customer experience, and operations.


















