In an era where convenience, security, and cost-effectiveness define user expectations, digital platforms must evolve beyond simple communication or financial transactions. The UAE, a global leader in digital adoption, is witnessing a shift toward super apps and intelligent ecosystems that integrate messaging, payments, and digital commerce within a single, seamless experience.

Comera, launched by Comera Financial Holdings under Abu Dhabi’s Royal Group, is at the forefront of this transformation, bridging secure digital communication with advanced fintech solutions.

In this interview, Harish Parameswaran, VP of Comera Financial Holding, shares insights on how Comera is shaping the future of digital connectivity, its vision for the next three years, and why localisation remains key to meeting the region’s unique needs.

In a digital-first economy, what do users demand from next-gen platforms in terms of convenience, security, and cost-effectiveness?

In today’s fast-paced digital economy, users expect platforms to provide a frictionless, secure, and affordable experience.

Key demands include:

• Users want a single app that can handle multiple needs, from messaging to payments to e-commerce.
• Seamless navigation, voice-assisted commands, and AI-driven personalisation are now a must-have feature
• End-to-end encryption: With rising cybersecurity threats, users prioritise platforms that offer robust encryption and data protection.
• Data sovereignty is a key concern, and platforms must align with regional data protection laws
• Low transaction fees: Whether for payments, remittances, or digital services, affordability remains a priority.
• Offering basic services for free while providing premium features at a competitive cost.

With the recent launch of your platform, why did Comera Financial Holdings of Royal Group diversify into this business?

Comera Financial Holdings, a subsidiary of Royal Group, Abu Dhabi, diversified into the digital communication and financial technology space as it seamlessly aligns with our broader strategy of investing in high-growth, high-impact sectors that drive digital transformation. As the world becomes increasingly connected, the demand for secure, seamless, and localised communication platforms has never been greater.

Comera was launched to address a growing demand for secure, adaptive, regionally relevant, and end-to-end encrypted digital communication solutions. While the Middle East, particularly the UAE, leads in digital adoption, a gap remains for localised solutions that cater specifically to user preferences, cultural nuances, and compliance requirements.

Positioned as a next-generation super app or a life transactions app, it bridges the gap between secure digital communication and comprehensive financial services. With a strong focus on localisation, compliance, and user-centric innovation and security, it aims to redefine digital connectivity in the region.

Beyond communication, Comera Financial Holdings envisions the platform as part of a broader ecosystem, integrating fintech solutions such as seamless payments, remittances, and digital commerce for both consumers and businesses alike. The goal is to create a holistic super app experience, through a single, integrated platform that enables seamless digital interactions while ensuring security, compliance, and ease of use.

Describe the emerging need and evolution of digital platforms in the UAE, from super apps to intelligent ecosystems. How are Comera and other players rethinking digital connectivity to offer real value beyond aggregation?

The UAE is at the forefront of digital innovation, with a strong push toward super apps and intelligent ecosystems that integrate multiple services within a single platform. Consumers today expect seamless, on-demand, and secure digital experiences that go beyond just messaging or payments.

We are actively contributing to the evolution by combining messaging, payments, and unimagined digital services into a single platform for enhanced user convenience. We are leveraging AI to provide personalised recommendations, fraud detection, and predictive analytics for financial transactions, and are enabling partnerships with e-commerce, entertainment, fintech, and government services to offer a truly interconnected digital experience.

Comera is engaged in exploring newer opportunities in digital connectivity. Instead of only providing aggregated services, Comera is focused on building an intelligent and seamless life app of digital offering to improve the overall experience for users, businesses, and the broader society. Unlike traditional models, we focus on value creation by ensuring every interaction—whether communication, payments, or transactions — is secure, seamless, and intuitive.

What are your key markets and what milestones would you like to achieve in the next three years?

Currently, Comera is focused on key markets across the Middle East, North Africa (MENA), and South Asia, regions – regions experiencing rapid digital transformation and growing demand for secure, regionally compliant communication and financial solutions.

Our three-year milestones include:

• Expanding our user base significantly across key regions while entering new high-potential markets such as Southeast Asia and Africa.
• Enhancing our platform with advanced AI-driven communication tools, integrated digital payment services, and enhanced security features.
• Strengthening our fintech ecosystem by expanding financial services such as peer-to-peer payments, merchant integrations, and cross-border transactions.

Comera aims to become the leading digital communication and fintech hub in the region, offering a seamless ecosystem that connects people seamlessly while enabling financial inclusion.

Tell us about the importance of offering localised and adaptive solutions tailored to the region’s needs.

Localisation is at the heart of our strategy. Unlike global competitors that offer generic, one-size-fits-all solutions, Comera is designed with the region’s unique preferences, regulations, and challenges in mind.

Our platform is designed to meet regional data protection and cybersecurity regulations, ensuring a secure and compliant communication environment. We have features such as privacy-first settings, localised payment options, and region-specific engagement tools that cater to the cultural and business landscape of the MENA region. Understanding the need for financial inclusivity, we are building payment and remittance features that allow users to manage daily transactions—whether paying bills, sending money to family, or conducting business transactions—all within a single platform.

By embedding and prioritising these local elements, Comera delivers a tailored, secure, and seamless experience that truly meets the needs and expectations of users in the region.

Describe Comera’s current offering to b2c customers – from remitting payments across utilities, families, e-commerce – and how these capabilities will evolve to meet emerging consumer demands.

Comera is more than a communication platform — it is rapidly evolving into a comprehensive digital ecosystem that enhances daily digital interactions, including financial transactions for users.

Our current B2C offerings include:

• Secure, high-quality messaging and uninterrupted calling features for individuals and businesses.
• Enabling users to remit money to family, pay for utilities, and complete e-commerce transactions — all within our app.
• Providing users with a secure and convenient way to manage cross-border transactions, catering to expatriates who regularly send money home.

Looking ahead, shortly, Comera will expand fintech capabilities in AI-driven transaction insights to help users manage finances more efficiently, allow users to make seamless purchases directly through the app and introduce features such as buy-now-pay-later (BNPL) options and micro-lending for underserved communities.

We aim to become a central hub for both — communication and financial empowerment, simplifying digital interactions for consumers.

The Roads and Transport Authority (RTA) has launched the next-generation 360 Services Policy in the emirate.

The policy aims to enhance the customer experience by providing integrated, seamless, and proactive digital services without requiring in-person visits, a WAM report said.

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The authority has been transitioning all of its services to self-service models, enabling RTA customers to access them smoothly via shared digital platforms, such as the “Dubai Now” app. This initiative is part of the authority’s ongoing digital transformation efforts.

Phase II of the ‘360 Services Policy’

Driver and licensing services at the RTA have been transformed into fully digital, proactive, and integrated services through the completion of Phase II of the ‘360 Services Policy’. This phase accounts for 40 per cent of RTA’s total services, enhancing service efficiency, improving the customer experience, and raising the customer happiness index to 98.9 per cent.

Impact of the policy

The policy has led to a 96 per cent improvement in service accessibility, zero waiting times for 82 services, and the elimination of in-person visit requirements for 63 services.

Additionally, the steps involved in processing services have been substantially reduced by 36 per cent, while new digital options have expanded service availability by 61 per cent. Digital adoption surged to 96 per cent in Q4 of 2024.

“In 2024, RTA collaborated with 32 partners from the public and private sectors to achieve service integration, leading to the enhancement of 71 services, which can now be accessed without prior requirements. RTA will embark on Phase III of the policy this year, which, according to the plan, will involve the development of all RTA services. This phase will further enhance the customer experience and contribute to achieving the targeted customer happiness indicators,” Mattar Al Tayer, Director General and Chairman of the Board of Executive Directors of RTA, said.

Al Tayer also highlighted that RTA is committed to leveraging smart technologies to enhance its services and improve the customer experience. As a result, the authority has transformed its services into smart solutions that are accessible through various digital platforms.

Not only is RTA enhancing its services, but it is also ensuring that they are innovative, user-friendly, and easily accessible to its users.

For decades, telecommunications firms have grappled with a fundamental challenge: evolving beyond connectivity and transitioning into being a driving force of the digital economy. Few have navigated this transformation as successfully as e&.

Once a regional telecom operator, the UAE-based giant has emerged as one of the world’s fastest-growing technology groups, leveraging artificial intelligence (AI), cloud computing, fintech and innovative digital lifestyle experiences to reimagine its business model.

In 2024, the company’s expansion and diversification gathered pace. A 10.1 per cent rise in revenues to Dhs59.2bn ($16.1bn) and an 11.7 per cent increase in subscribers to 189.3 million reflect not just financial success but strategic foresight.

More tellingly, e&’s majority acquisition of PPF Telecom’s assets in Central and Eastern Europe — adding over 10 million new subscribers — signalled a decisive push into global markets. The company also expanded its enterprise cloud and SAP capabilities through the acquisition of GlassHouse, establishing its foothold in Türkiye, South Africa and Qatar.

Yet, at the heart of e&’s transformation lies more than just scale. Recognised by Brand Finance as the ‘World’s Fastest Growing Brand’, e& has seen its brand value soar to $15.3bn — strengthened by the integration of the legacy ‘Etisalat’ brand and an organic year-on-year revenue growth of 13 per cent on a consolidated basis. It also marks an evolution that extends far beyond traditional telecoms.

“The measure of our success is not just in numbers but in the impact we create,” said Jassem Mohamed Bu Ataba Alzaabi, chairman of e& in a recent statement.

e&’s impact as a global technology giant is rising rapidly, backed by a growing brand portfolio and investments exceeding $20bn. Its long-term vision centres on building a robust, future-ready digital ecosystem that empowers and enables enterprises, governments, and communities to grow and thrive.

Building on innovation and diversification

With the company intensifying its ambition to “Go for More” in 2025 and beyond, two complementary yet distinct verticals — e& international and e& life — will play a significant role in powering e&’s growth and diversification.

“We’re enabling people to participate in the digital economy, regardless of their location. We are leveraging our core telecommunications infrastructure to support and innovate across sectors such as fintech, media, digital lifestyle, and more,” states Khalifa Al Shamsi, who helms both verticals.

Al Shamsi, who has three decades of experience in the telecoms and ICT sectors, has been instrumental in navigating the two entities through the complexities of digital transformation and expansion across regional and global markets.

“The purpose of e& life is to empower digital lifestyles by offering a suite of services that cater to the evolving needs of consumers — whether it’s entertainment, financial services, or personalised experiences,” says the CEO. “Meanwhile, e& international is a key pillar of our group strategy, driving one of our core objectives: portfolio diversification of our telco brands. These brands not only provide mobile and internet services but also serve as enablers of global digital transformation.”

Expanding horizons

With around 2.6 billion people (about 32 per cent of the global population) still offline, the need for inclusive and meaningful connectivity has never been more urgent.
Al Shamsi stresses, “Last year, e& international launched innovative solutions and undertook strategic expansions, reinforcing our commitment to bringing more people into the digital economy.”

By investing in 5G deployment in Egypt and expanding fibre-to-the-home (FTTH) infrastructure in Pakistan and Morocco, e& international is accelerating organic growth while advancing next-generation digital infrastructure. In addition, the groundwork for sustained growth was reinforced with key investments in 2024, including enhancing network power resilience in Egypt, modernising networks and IT infrastructure across its OpCos, and expanding coverage through new site rollouts and 4G upgrades, particularly in Pakistan, Egypt, and Afghanistan.

With a telecom footprint spanning 20 countries (including e& UAE), the company is future-proofing its operations through AI-powered automation, advanced machine learning, and enhanced customer analytics. These innovations have optimised network performance, anticipated demand patterns, and enhanced service delivery at scale.

At the same time, e& international is expanding its digital offerings with a focus on customer experience, accelerating the adoption of digital channels, and leveraging AI-driven solutions to enhance the overall customer journey and drive operational efficiencies by reducing response times and service call volumes.

This focus on enhancing digital experiences aligns with
e& international’s broader strategy of expansion and investment in markets with stable currencies and well-established regulatory environments.

Building on this momentum, e& international’s acquisition of a majority stake in PPF Telecom Group in October 2024 extended e& group’s operational presence to 38 countries across the Middle East, Asia, Africa, and now Europe.

“This expansion is not just about geographic growth — it’s about accelerating digital transformation in these new markets,” explains Al Shamsi. “By leveraging PPF Telecom’s established presence, we are introducing cutting-edge digital products, enhancing both B2B and B2C offerings, and unlocking synergies across multiple dimensions.”

When it comes to rolling out next-gen networks and best-in-class digital services, AI and automation remain the bedrock for e& international’s strategy across the markets it operates in, with over 50 AI use cases across seven key domains being prioritised for deployment in the next two years.

Meanwhile, the company’s AI-powered customer value management system is delivering hyper-personalised offers, optimising pricing models and driving greater engagement.

On the technology front, e& international is introducing self-healing networks with AI-driven automation, proactive service management and predictive capacity planning — accelerating network excellence while reducing deployment costs by up to 30 per cent.

The company is also poised to meet the rising demand for digital transformation with its Partner Market Programme expanding into high-growth markets.

“So far, we’ve welcomed Tunisie Telecom in Tunisia, Azercell in Azerbaijan, and Perfectum in Uzbekistan, bringing the programme’s reach to three countries with more in the pipeline,” says Al Shamsi.

While e& international is strengthening access to the digital economy, e& life, including its financial, entertainment and lifestyle services’ verticals, is redefining the consumer experience across the region.

e& is pioneering digital finance

e&’s extensive telecommunications infrastructure powered by 5G technology has provided a strong foundation for its expansion into digital financial services.

“Our advanced and extensive network infrastructure and customer touchpoints give us an unmatched advantage in the fintech space,” says Al Shamsi. “With integrated payment gateways, secure digital platforms, and AI-powered financial insights, we are offering seamless, accessible, and customised financial services to millions.”

This advantage has proved successful with the company’s fintech arm, e& money, showing consistent and remarkable growth. Expanding its reach into underbanked regions, the company’s fintech solutions are bridging gaps in financial accessibility, ensuring that more individuals and businesses can participate in the digital economy with ease and security.

e& money, also the first digital wallet licensed by the Central Bank of UAE, has emerged as the leading financial super app in the region. “In 2024, downloads grew by 1.6 times year-over-year, with monthly active users increasing by 2.5 times,” says Al Shamsi.

As the UAE’s number one fintech app, it also outperformed incumbents across key metrics, more than tripling its gross transaction volume (GTV) and increasing remittance GTV by 3.2 times. Additionally, the number of cards issued reached 850,000.

Al Shamsi says: “e& money’s AI-powered self-KYC solution has revolutionised onboarding, reducing verification time from 30 days to just two minutes, while our real-time fraud detection system enhances transaction security.”

“Additionally, we’ve introduced a unique IBAN for every customer, backed by First Abu Dhabi Bank, bringing a banking-level experience to mobile finance,” Al Shamsi notes.

For traditional bank customers, it integrates seamlessly, while for financially underserved groups — such as domestic helpers and self-employed workers — it provides an IBAN with no fees or minimum balance requirements, ensuring secure digital transactions.

Partnerships have played an important role in supporting e&’s financial services across the region. In Egypt, e& Neo, launched in partnership with Mashreq Bank, introduced the country’s first fully digital banking service, enhancing accessibility and security.

In the remittance space, partnerships with Mastercard and MoneyGram through e& money enhance digital accessibility, while collaborations with Wio Bank and Careem further streamline digital payments.

In 2024, Wio (in which e& holds a 25 per cent stake) continued its breakout success — already profitable and scaling fast. Deposits tripled, and revenue surged three times, reinforcing its leadership as the region’s most dynamic neobank.

“e& money is also leveraging key partnerships with Mastercard, Samsung, Apple and Google to enable secure, contactless payments,” says Al Shamsi. “These collaborations enhance convenience for UAE residents, allowing them to make seamless transactions online and in stores globally. By integrating flexible mobile payment solutions, we are making digital finance more accessible and intuitive.”

e& money is expanding its financial ecosystem with innovative wealth creation tools, making financial empowerment more accessible than ever. With a Finco licence application submitted, the company is set to introduce micro-loans, paving the way for broader lending solutions launching in 2025. Embedded finance services are set to debut in GoChat, with more integrations on the horizon, including partnerships with retailers and exchange houses. Additionally, e& money is democratising gold investing, offering new avenues for users to build and grow their wealth seamlessly.

“Leveraging state-of-the-art credit scoring, e& money will offer seamless microloan services, significantly expanding access to essential capital. Additionally, the launch of a secure and transparent digital wage protection system will ensure timely salary payments and enhance financial security and trust for both workers and employers,” Al Shamsi says.

Complementing these initiatives, Wio will keep enriching its breadth of wealth management and neo-banking services specifically designed for consumers and SMEs, with tailored services ranging from credit, savings, cards and crypto, leveraging on in-house and partner capabilities.

“Together, through advanced AI capabilities, strategic partnerships, and robust digital infrastructure, e& money and Wio will continue to drive meaningful financial inclusion across the region,” emphasises Al Shamsi.

In Egypt, digital revenue and monthly active wallets experienced remarkable growth, nearly doubling year-on-year. Building on this momentum, e& Cash launched international remittance, enabling seamless, instant wallet-to-wallet transfers across the globe. PTCL Group in Pakistan has launched several mobile financial service propositions, including the Upaisa Mastercard companion card, the nano-lending service UCash for quick and convenient access to small loans via the app, and instant direct wallet-to-wallet international remittance transfers.

Furthermore, the company is also committed to SME and microfinance initiatives across the region. In Egypt, its subsidiary Erada Microfinance is working in collaboration with UNDP to support women entrepreneurs and financial inclusion through developing accessible health insurance and green financing. Meanwhile, in Pakistan, U Microfinance Bank serves over five million depositors and 400,000 loan clients, with a strong focus on rural communities.

A customer-centric, digital-first approach

Beyond fintech, customer centricity is echoed across e& life’s successful entertainment arm, evision. The evolution of evision represents a major success in digital entertainment across the MENA region. As the region’s largest content aggregator and provider, it has created a robust content ecosystem favoured by consumers.

Innovative offerings have been the mainstay of evision, which is a majority equity shareholder of STARZPLAY, a leading subscription video on demand (SVOD) and video streaming platform in the MENA region.

evision launched STARZ ON in 2023. Built in just three months, STARZ ON, an advertising video on demand (AVOD)/ SVOD platform, offers over 10,000 hours of free, high-quality content, along with 50 channels and exclusive programming.

Al Shamsi noted: “Our AVOD strategy has unlocked massive monetisation opportunities, using data-driven advertising models for hyper-personalised engagement.”

In 2024, STARZ ON cemented its position among the GCC’s top three streaming platforms, ranking alongside Shahid and Netflix and quickly becoming the most downloaded streaming service in the region, amassing over 5.9 million downloads in just 12 months.

AI-driven hyper-personalisation made STARZ ON the most downloaded SVOD/AVOD app in the GCC, dynamically curating content to keep audiences engaged.

Meanwhile, evision and STARZPLAY continued to expand their unique content library, sealing new exclusive partnerships with ICC Cricket, Disney+ Hotstar, and UFC which drove record-breaking engagement, making it the second most popular SVOD platform in MENA in 2024.

evision also recently launched Bloom, a bilingual (Arabic and English) educational channel catering to preschoolers. This move reflects e&’s commitment to fostering safe and enriching content for younger audiences. Looking ahead, evision aims to expand original content production, tapping into demand for locally relevant storytelling and exploring free ad-supported streaming television channels.

Al Shamsi says evision is set to expand into original content production, tapping into the growing demand for locally relevant narratives. By investing in regional storytelling, evision aims to foster a stronger connection with audiences while creating a pipeline of exclusive content.

Additionally, the company is exploring opportunities in free ad-supported streaming television channels, further reinforcing its commitment to making premium entertainment accessible to all.

e& international imbues the value of customer obsession across its operating companies. In terms of customer satisfaction, the proof is in the results with e& international achieving number one Net Promoter Scores (NPS) in Pakistan (Ufone), Saudi Arabia (Mobily) and Afghanistan (Etisalat Afghanistan).

A key example of this is the launch of the unified UPTCL app, designed to streamline services and elevate the customer experience in Pakistan. By integrating multiple functionalities into a single platform, the app improves accessibility, simplifies transactions, and reinforces e& international’s commitment to seamless digital interactions.

To accelerate the company’s progress in digital adjacencies, e& Egypt created a new entity, e& Fintech & Digital Lifestyle, which will oversee e& cash, banking services, insurance, and end-to-end financing. It will also drive the development of the company’s digital ecosystem and lifestyle services, including e& Loyalty and its super app, while incorporating the digital entertainment platform, Twist, which offers TV, music and gaming.

Furthermore, the company also unveiled the e& Business branding and app, which introduces the innovative ‘Business Pro’ mobility package, seamlessly bundled with SaaS solutions, and offers a tailored customer buying journey for Egyptian SMEs. This initiative is further supported by a newly revamped, comprehensive B2B portal, enhancing the overall experience.

Revolutionising digital lifestyle services

While evision and STARZPLAY are expanding e& life’s leadership across the entertainment space, Careem Technologies has solidified its position as the region’s leading Everything App, seamlessly integrating mobility, delivery, and financial services under one single, personalised app.

Careem Technologies, in which e& acquired a majority stake in 2023, features a multi-service model that drives deep platform engagement, with users who engage in four or more services generating 10 times the transaction value per month compared to single-service users.

In 2024, Careem Technologies more than doubled its revenues, achieving EBITDA profitability in Dubai. The Careem Plus membership also surged, driving deeper engagement across mobility, food delivery, and payments. Careem’s AI-powered DineOut concierge has redefined dining, connecting users with top restaurants in real time.

“Careem’s success is a testament to our commitment to innovation and customer-centricity,” says Al Shamsi. “By integrating AI-driven efficiencies and expanding into new markets, we’re redefining what a super app can achieve.”

Careem’s AI-powered innovations, such as the AI-driven content creation tool have also automated 80 per cent of visual content production, cutting costs and doubling efficiency. AI-powered automation transformed efficiency with 85 per cent of marketing content generated via GenAI, cutting costs while accelerating impact.

Looking ahead, Careem is focusing on deepening platform engagement, expanding into Saudi Arabia, and enhancing cost efficiencies through AI-driven personalisation. “Our goal is to ensure long-term profitability while delivering unparalleled value to our customers,” Al Shamsi emphasises.

Going for more

As the company moves forward, e& life and e& international are making bold strides in AI, embedded finance, and next-generation telecom solutions. “Our vision is clear — we are building a diversified, future-ready technology portfolio that goes beyond traditional telecommunications,” affirms Al Shamsi.

With connectivity as the cornerstone of its strategy, e& life and e& international are not merely keeping pace with the digital revolution — they are leading it. Through strategic acquisitions, forward-thinking investments, and a culture of relentless innovation, e& is shaping the blueprint for a smarter, more connected world.

“We are not just connecting people; we are empowering them to thrive in a digital economy that fosters prosperity, inclusion, and sustainable growth,” concludes the CEO, reflecting on the transformative journey ahead.

The Trump administration is weighing a ban on Chinese AI chatbot DeepSeek from US government devices over national-security concerns, a person familiar with the matter said on Friday.

US officials are worried about DeepSeek‘s handling of user data, which the company says it stores in servers located in China, according to theWall Street Journal, which first reported the news.

Administration officials are also considering banning the chatbot from app stores and putting limits on how US-based cloud service providers could offer DeepSeek‘s AI models to their customers, the Journal said, adding that those discussions are still at an early stage.

DeepSeek‘s low-cost AI models triggered a major sell-off in global equity markets in January, as investors worried that its arrival could threaten current AI market leaders.

A group of 21 state attorneys general urged Congress on Thursday to pass a bill to bar government devices from downloading and using DeepSeek artificial intelligence software on government devices.

The White House did not immediately respond to a request for comment.

Dubai has been welcoming visitors arriving through the city’s air and land ports with a special stamp featuring the #RamadanInDubai logo.

This is part of the RamadanInDubai campaign, launched under the directives and patronage of His Highness Sheikh Ahmed bin Mohammed bin Rashid Al Maktoum, Second Deputy Ruler of Dubai and Chairman of the Dubai Media Council.

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According to a Dubai Media Office report, this is the second year that the General Directorate of Residency and Foreigners Affairs (GDRFA) is welcoming inbound travelers to the emirate by stamping their passports with the #RamadanInDubai logo.

Designed by Brand Dubai, the creative arm of the Government of Dubai Media Office, this initiative reflects Dubai’s innovative approach to celebrating the holy month with a diverse range of activities, including cultural, sports, community, and religious events.

The second edition of the #RamadanInDubai campaign this year unifies celebrations for the holy month across the city. It is implemented by Brand Dubai in collaboration with government, semi-government, and private sector entities, consolidating Ramadan celebrations across the city.

This campaign aims to showcase Dubai’s unique ambiance, highlight authentic Emirati traditions, and enhance the collective experience of Ramadan by bringing its vibrancy and joy to both residents and visitors alike.