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Hajj 2025: 5 ways in which Saudi is revolutionising pilgrimage with AI, tech

The country is leveraging the latest in digital innovation to improve the pilgrimage experience for millions of visitors each year

Nida Sohail
Nida Sohail

21 May, 2025

Hajj 2025: 5 ways in which Saudi is revolutionising pilgrimage with AI, tech
Image credit: Getty Images

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Saudi Arabia is revolutionising the pilgrimage experience through a suite of smart technologies and AI-driven platforms that streamline travel, enhance religious services, and ensure the comfort and safety of millions of Hajj pilgrims. From digital guidance apps in Madinah to smart transportation systems in Makkah and AI-powered support at international airports, these innovations reflect the country’s commitment to Vision 2030 and its goal of delivering world-class services to pilgrims from around the globe.

Read-Travelling for Hajj? Here’s what you need to know

The country is leveraging the latest in digital innovation to improve the pilgrimage experience for millions of visitors each year. With a focus on smart technologies and AI-driven applications, the country is enhancing services across various aspects of the pilgrimage, from crowd management and health services to transportation and religious guidance. These advancements are part of Saudi Arabia’s broader digital transformation agenda aligned with the nation’s Vision 2030.

Smart platforms transform pilgrims’ experience in Madinah

In Madinah, a series of digital platforms are providing pilgrims with real-time guidance and support. The Nusuk platform stands out as a key tool, allowing users to book appointments to visit the Holy Rawdah at the Prophet’s Mosque. Health applications, including Tawakkalna, give pilgrims immediate access to medical services, ensuring their health and well-being throughout their stay, a Saudi Press Agency report stated.

Additionally, digital maps and interactive guides are available to help pilgrims navigate Madinah’s landmarks and public facilities, easing their journey and enhancing their experience in the holy city. AI-powered features are also making it easier for pilgrims to obtain real-time responses to their queries in multiple languages, further simplifying their pilgrimage.

Smart transportation solutions in Makkah

In Makkah, the Makkah Bus Guidance Center is leading the way in optimising pilgrim transportation. Equipped with smart technology, the center ensures buses carrying pilgrims from abroad are efficiently routed to their accommodations in Makkah City. The Arshidni (“guide me”) smart platform integrates with the Nusuk Masar platform, providing accurate trip information to bus guides and ensuring timely arrivals.

Guides use modern tablets to receive real-time updates, allowing the control room to monitor bus routes live and manage guide assignments. This system enhances operational efficiency, ensuring pilgrims reach their accommodations smoothly and on time.

AI-Powered ‘Smart Enrichment Assistant’ at the Prophet’s Mosque

The Agency for Religious Affairs at the Prophet’s Mosque has launched the Smart Enrichment Assistant, an innovative application designed to assist pilgrims during the Hajj season. The app uses artificial intelligence to provide valuable services in multiple languages, including prayer times, imam schedules, and the locations of religious lessons.

Launched in the presence of prominent religious leaders, the app aligns with the Presidency’s strategy to integrate technology into the service of the Two Holy Mosques, reflecting Saudi Arabia’s commitment to modernising its religious services while maintaining a message of moderation.

Streamlined luggage handling with Makkah Route Initiative

To further ease the pilgrimage experience, Saudi Arabia’s Ministry of Interior has introduced a luggage coding and sorting system under the Makkah Route Initiative. Pilgrims’ luggage is tagged with coded stickers at departure airports, such as Ankara Esenboğa Airport in Turkiye, containing key travel and accommodation details.

Upon arrival in Saudi Arabia, luggage is efficiently transported to pilgrims’ accommodations in Makkah and Madinah, reducing the stress of luggage handling and allowing pilgrims to focus on their spiritual journey. This initiative is part of the country’s efforts to streamline travel procedures and enhance pilgrim convenience.

SDAIA expands services at International Hajj Gateway

The Saudi Data and Artificial Intelligence Authority (SDAIA) is playing a crucial role in optimizing the pilgrim experience at international airports. At Esenboğa International Airport in Ankara, SDAIA’s technologies are facilitating smooth travel for Turkish pilgrims, expediting processing and minimizing wait times.

Using advanced AI systems, SDAIA’s team ensures that pilgrims are processed efficiently, with no delays, reinforcing Saudi Arabia’s commitment to offering high-quality services to Hajj pilgrims from around the world.

These technological advancements reflect Saudi Arabia’s ongoing dedication to modernizing the pilgrimage process, improving services for millions of pilgrims each year, and fulfilling the objectives of Vision 2030.

Be part of the first 250: Join the WHX Tech Founders Circle

The initiative underscores WHX Tech’s commitment to building a community of early adopters and innovators shaping the future of digital health

WHX Tech
WHX Tech

21 May, 2025

Be part of the first 250: Join the WHX Tech Founders Circle
Image credit: WHX Tech

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As part of its launch, WHX Tech has announced the creation of The Founders Circle, an exclusive intiative for the first 250 individuals to register for the inaguaral digital health event.

Launching alongside WHX Tech 2025, the Founders Circle offers early supporters unique benefits including early access to industry-leading insights, exclusive merchandise, special rates on future events, and recognition as one of WHX Tech’s original founding members. The initiative underscores WHX Tech’s commitment to building a community of early adopters and innovators shaping the future of digital health.

WHX Tech – where innovation comes to life

Taking place from 8–10 September 2025 at the Dubai World Trade Centre, WHX Tech is developed in partnership with HIMSS (Healthcare Information and Management Systems Society) — the global authority in health information and technology. Together, WHX Tech and HIMSS are creating a landmark event designed to bring innovation to life by accelerating the adoption of digital health solutions across real-world care settings.

WHX Tech is the latest expansion of WHX — the world’s largest network of healthcare events — built on a legacy that began in 1975 with WHX Dubai (formerly Arab Health). This next-generation event unites technology leaders, healthcare professionals, investors, and policymakers to spark transformative change in healthcare systems worldwide.

Built to bring innovation to life by accelerating the adoption of innovation in healthcare, WHX Tech unites technology leaders, healthcare professionals, investors, and policymakers to drive real-world change.

Why join The Founders Circle?

For founders shaping the next wave of healthcare, early access means more than just a head start: it’s a strategic edge. As a Founders Circle member, you’ll unlock:

  • Early access to industry reports, intelligence and insights before they go public
  • Founders-only WHX Tech merchandise
  • Exclusive rates for future WHX Tech events
  • Recognition as part of WHX Tech’s founding community
  • And many more benefits designed to enhance your experience during the inaugural event

And most importantly, recognition as an early supporter of WHX Tech — where healthcare innovation moves from concept to implementation at scale.

The Founders Circle initiative is limited to just 250 spots, and early bird registration is now live!

Don’t miss your chance to be part of a launch that’s already capturing the attention of global tech and investor networks.

What else is on offer at WHX Tech?

  1. Xcelerate Stage
    Startups, this is your moment. Pitch your solution live in front of healthcare investors, VCs, and procurement leaders. Finalists will compete for a $50,000 equity free prize fund – plus gain real-time feedback from some of the sector’s sharpest minds.
  2. The Connections Programme
    This isn’t your average networking session. The WHX Connections Programme matches sponsors with curated buyers and entities that can enhance the future of your business. The team will matchmake sponsors and buyers alike to ensure that you’ll walk away with genuine leads and not just LinkedIn requests.
  3. Global insights on tailored stages
    From AI and diagnostics to digital patient journeys and health data interoperability, founders will gain actionable insights from WHX Tech’s three major stages:
  • World X: global case studies and bold predictions for the future of digital healthcare
  • Future X: where CEOs, policymakers, and ecosystem architects set the tone for the next era
  • Xcelerate: where bold startups redefine the future of health and tech through live pitches and visionary solutions.

Confirmed speakers already include innovators, strategists, and public health leaders from the UAE, Saudi Arabia, Europe, and the US.

MENA’s launchpad for healthtech growth

Backed by government support, increased investment, growing demand, and a surge in regional collaboration, the Middle East is fast becoming a proving ground for global digital health solutions. The region is well positioned to scale what works, and fast.

Whether you’re preparing to launch, scale, adopt new technology or build partnerships, the WHX Tech Founders Circle gives you a front-row seat—and a voice in the future.

WHX Tech is the global stage for digital health innovation, dedicated towards accelerating the adoption of next-generation technology to tackle real-world healthcare challenges.

Join now

Early bird tickets are live—and with them, your chance to join The Founders Circle. Once the 250 spots are filled, they’re gone!

Registration link: https://shorturl.at/yEK8N

DP World to invest $2.5bn in 2025 to expand global logistics footprint

DP World said the investments span four continents and will significantly boost capacity at key ports, reinforcing its position as a key enabler of global trade

Gulf Business
Gulf Business

21 May, 2025

DP World to invest $2.5bn in 2025 to expand global logistics footprint
Image: DP World

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Dubai-based DP World will invest $2.5bn this year to expand its global logistics network, with major infrastructure projects across India, Africa, South America, and Europe, the company said on Tuesday.

The investments aim to bolster end-to-end supply chain capabilities in response to increasing demand for resilient and integrated logistics solutions. The move also reaffirms the company’s long-term confidence in global trade, despite current economic uncertainties.

“Global trade is evolving fast, and we are investing boldly to shape its future,” said Sultan Ahmed bin Sulayem, chairman and group CEO of DP World. “This $2.5bn commitment reflects our confidence in long-term trade growth and our determination to build the infrastructure needed to keep the world connected.”

DP World said the investments span four continents and will significantly boost capacity at key ports, reinforcing its position as a key enabler of global trade.

Read: Abdulla bin Damithan on how DP World’s Jafza has become a global trade powerhouse

DP World investments across markets

In India, the company is constructing a new $510m terminal at Tuna Tekra in Gujarat, featuring a 1.1-kilometre berth and an annual capacity of 2.19 million TEUs. The terminal will connect India’s hinterland to global markets via roads and railways.

In Africa, DP World is advancing its deep-sea port project in Banana, Democratic Republic of Congo. The new facility, with a capacity of 450,000 TEUs per year, is expected to reduce transit times and attract larger vessels from Asia and Europe, enhancing the region’s economic prospects.

Further north, in Senegal, the company has begun work on the 1.2 million TEU-capacity Ndayane Port, with an initial investment of $830m. The project is considered vital to the country’s long-term development.

In South America, DP World has started a $140m expansion at the Port of Posorja in Ecuador, extending the dock to 700 meters to accommodate two post-Panamax vessels simultaneously.

Meanwhile, in Europe, the company will invest $1bn in expanding the London Gateway logistics hub, including two new shipping berths and a second rail terminal.

The development is expected to create 400 jobs and bring the port closer to becoming the UK’s largest container terminal by the end of the decade.

The projects align with DP World’s strategy to build a fully integrated global trade platform that spans ports, inland logistics, marine services, freight forwarding, warehousing, and technology. The company now operates over 240 freight forwarding offices worldwide.

“Our integrated model gives us visibility and control across the entire supply chain, helping our partners reduce risks and costs,” bin Sulayem said. “No one else can offer this breadth of capabilities, and we are proud to deliver long-term value to the customers and communities we serve.”

DP World said the expansion reflects its belief in trade as a driver of economic development, job creation, and improved access to goods for millions globally.

UAE’s MoIAT inks deals with banks for over Dhs40bn to boost industrial growth

The participating banks include First Abu Dhabi Bank (FAB), Emirates NBD, Abu Dhabi Commercial Bank (ADCB), Abu Dhabi Islamic Bank (ADIB), and Wio Bank

Gulf Business
Gulf Business

21 May, 2025

UAE’s MoIAT inks deals with banks for over Dhs40bn to boost industrial growth
Image: Getty Images

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The UAE’s Ministry of Industry and Advanced Technology (MoIAT) signed five memoranda of understanding (MoUs) on Tuesday with a consortium of leading national banks to provide more than Dhs40bn ($10.9bn) in competitive financing aimed at boosting the country’s industrial sector.

The agreements were signed in the presence of Dr Sultan bin Ahmed Al Jaber, Minister of Industry and Advanced Technology, as part of the government’s broader strategy to drive industrial growth, support small and medium-sized enterprises (SMEs), and promote sustainable economic development through advanced technologies.

The participating banks include First Abu Dhabi Bank (FAB), Emirates NBD, Abu Dhabi Commercial Bank (ADCB), Abu Dhabi Islamic Bank (ADIB), and Wio Bank.

Speaking at the signing, Omar Al Suwaidi, Under-Secretary of MoIAT, said the partnerships will offer tailored financing instruments for industrial enterprises, particularly SMEs, enabling them to scale, innovate and integrate advanced technologies into their operations.

“The MoUs signed with the leading national banks today reaffirm our commitment to empowering the industrial sector through strategic collaboration with top financial institutions,” said Al Suwaidi. “These innovative financing solutions are designed to enable sustainable industrial growth, aligned with the UAE’s vision of a diversified, knowledge-based economy driven by innovation.”

The agreements are part of the UAE’s Make it in the Emirates initiative, launched to encourage domestic production, strengthen industrial capabilities, and foster entrepreneurship across sectors including manufacturing, clean energy, and technology.

Al Suwaidi emphasised the critical role of financial institutions in creating an enabling environment for industry, adding, “This reflects a robust synergy between the government and the financial sector in advancing the UAE’s economic resilience and sustainability.”

Image courtesy: WAM

UAE banks pledge support

The agreements outline the financial institutions’ collective commitment to support the UAE’s industrial development through flexible and targeted financing products.

First Abu Dhabi Bank has pledged Dhs5bn in financing as part of its renewed commitment to the industrial sector.

“FAB is proud to strengthen its partnership with the Ministry of Industry and Advanced Technology as we advance the next chapter of the UAE’s industrial development,” said Hana Al Rostamani, group CEO of FAB. “This renewed Dhs5bn commitment will extend tailored, competitive financing to support the full spectrum of industrial enterprises—from emerging startups to large manufacturers.”

FAB’s new commitment surpasses its previous allocation, reflecting confidence in the sector’s potential and the strength of the national industrial base.

ADCB’s group CEO Ala’a Eraiqat said the bank is fully aligned with the “Make it in the Emirates” initiative, calling it an “ambitious reflection of the UAE’s bold vision for a diversified, innovation-driven economy.”

“As a financial institution deeply rooted in this nation’s progress, we view it as both our responsibility and privilege to contribute to shaping a resilient industrial ecosystem that drives long-term value,” he added.

Emirates NBD, which has played a key role in supporting UAE businesses, also reiterated its strategic commitment.

“Make it in the Emirates is a unique project that will greatly benefit the industrial aspirations of the UAE for many years to come,” said Shayne Nelson, Group CEO of Emirates NBD. “We are proud to partner with the Ministry on an initiative that fully aligns with our shared strategic, investment, and development objectives.”

Nelson added that the bank’s expertise and understanding of the UAE’s industrial ecosystem position it well to provide financing solutions that support both startups and established firms.

ADIB, one of the largest Sharia-compliant financial institutions in the region, affirmed its role in delivering ethical financing solutions for industrial businesses.

“This MoU reflects our commitment to the growth of the UAE’s industrial and SME sectors through ethical, Sharia-compliant financing,” said Mohamed Abdelbary, group CEO of ADIB. “By supporting the Make it in the Emirates initiative, we are contributing to a more diversified and competitive industrial base.”

He added that the bank’s partnership with MoIAT will deliver practical, value-driven financial solutions that empower businesses to innovate and grow.

Digital-first lender Wio Bank also joined the initiative, pledging up to Dhs1bn in working capital to eligible corporates and SMEs.

“The UAE is strengthening its position as a leading destination for advanced industries, with tremendous growth in manufacturing as global businesses expand and invest locally,” said Jayesh Patel, CEO of Wio Bank. “Through this initiative, Wio aims to enable smarter access to financial services and support the growth of high-impact technology-driven enterprises.”

Qatar Airways reports record-breaking financials for FY2024-25

Qatar Airways has placed major aircraft and engine orders as part of its fleet expansion and modernisation strategy

Gulf Business
Gulf Business

20 May, 2025

Qatar Airways reports record-breaking financials for FY2024-25
Image: Qatar Airways

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Qatar Airways has posted its strongest financial performance in the company’s history, with net profits reaching QAR7.85bn ($2.15bn) for the 2024-25 fiscal year.

The results represent a year-on-year increase of more than 28 per cent, or QAR1.7bn ($0.5bn), and mark a milestone in the airline’s strategic transformation under its renewed ‘Qatar Airways 2.0’ strategy.

The group’s portfolio includes Qatar Airways, Qatar Airways Cargo, catering services, and Qatar Duty Free. The strong results were attributed to strategic agility, talent development, and enhanced digital capabilities across the business.

Qatar Airways 2.0 strategy is a key enabler

“This record-breaking performance is a testament to the hard work, skill, and dedication of our global team of over 55,000 professionals,” said Engineer Badr Mohammed Al-Meer, Qatar Airways groupCEO. “Our Qatar Airways 2.0 strategy focuses on empowering talent, fostering innovation, and building strategic partnerships that help us navigate an ever-changing global landscape — be it political, economic, or environmental.”

Qatar Airways Cargo, already ranked as the world’s largest air cargo carrier, recorded a 17 per cent year-on-year increase in revenue.

The division posted its best financial results since the Covid-19 pandemic, driven by adaptive market strategies, investment in digitalisation, and enhanced operational reliability.

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In numbers: Major milestones and strategic investments

Key highlights from the group’s financial year include:

  • A 28 per cent year-on-year profit growth.
  • Expansion of Hamad International Airport, now capable of handling 65 million passengers annually.
  • Becoming the first global airline — and the first in the MENA region — to install Starlink super-fast WiFi on its Boeing 777 fleet.
  • Acquisition of a 25 per cent stake in Virgin Australia.
  • Purchase of a 25 per cent interest in South Africa’s regional airline, Airlink.
  • Deployment of ‘Sama’, the airline’s world-first conversational AI-powered digital cabin crew.
  • Signing of various technical memorandums of understanding (MoUs) to diversify operations and align with Qatar National Vision 2030.

“We continue to offer and develop exceptional services—whether it’s our award-winning Qsuite, in-flight fine dining, or complimentary high-speed Starlink internet,” Al-Meer added.

Qatar Airways has also placed major aircraft and engine orders as part of its fleet expansion and modernisation strategy.

Emiratisation targets for UAE’s private sector companies: What you need to know

These companies are also expected to achieve a growth of at least 1 per cent in the number of UAE citizens employed in skilled jobs

Nida Sohail
Nida Sohail

20 May, 2025

Emiratisation targets for UAE’s private sector companies: What you need to know
Image credit: WAM/Website

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The Ministry of Human Resources and Emiratisation (MoHRE) in the UAE has urged private sector companies with 50 or more employees to meet their Emiratisation targets for the first half of 2025.

Read- Emiratisation: MoHRE reminds private firms to comply with June 30 deadline

These companies are also expected to achieve a growth of at least 1 per cent in the number of UAE citizens employed in skilled jobs, relative to their total skilled workforce, by June 30.

Verification process to begin

According to a WAM report, beginning July 1, the ministry will start verifying companies’ compliance with the set targets and related requirements. These include registering employed Emirati nationals with a social security fund and consistently paying the required contributions.

Meeting these conditions enables companies to avoid financial penalties, which will be imposed on establishments that fail to comply.

“The impressive performance we have seen in the labour market, coupled with the UAE’s rapid economic growth, enhances private sector companies’ ability to meet their Emiratisation targets. This progress aligns with the well-established partnership between the Ministry and the Nafis programme, which supports achieving Emiratisation policies across the private sector,” said Farida Al Ali, MoHRE’s Assistant Under-Secretary of National Talents.

Private sector’s engagement with Emiratisation policies

Al Ali commended the private sector’s engagement with Emiratisation initiatives and its commitment to meeting targets, which has positively impacted this national priority. She revealed that over 136,000 UAE citizens were employed in the private sector across 28,000 companies by the end of April 2025. She expressed confidence in the sector’s continued progress, particularly with the support of the Nafis platform, which hosts a large pool of qualified Emirati candidates.

Incentives and benefits for companies

The ministry will continue to offer incentives and benefits to companies that demonstrate exceptional Emiratisation performance. These include membership in the Emiratisation Partners Club, which offers benefits such as up to 80 percent discounts on MoHRE service fees and priority status in the government procurement system—boosting business growth opportunities.

Digital field inspection system

To detect fraudulent practices, including ‘Fake Emiratisation’ schemes or attempts to circumvent targets, the ministry has implemented an advanced digital field inspection system. From mid-2022 to April 2025, the system flagged around 2,200 establishments in violation of Emiratisation policies, leading to legal action.

MoHRE offers multiple channels to report Emiratisation policy violations in the private sector, including a call centre at 600590000, as well as the ministry’s smart application and official website.

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