Fazaa website recovers after traffic surge from UAE families seeking free memberships
Registration platform stabilises after users faced virtual queues of more than 90 minutes over the weekend as demand surged for free Fazaa memberships
17 March, 2026
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Resident families can once again easily register for free discount memberships with the UAE’s Fazaa Programme, after the website returned to normal operations this week following extremely high traffic over the weekend.
On Sunday evening, visitors attempting to access the registration page were placed in a virtual waiting line, with estimated wait times exceeding one hour and 30 minutes, according to a message displayed on the platform.
“We are experiencing a high volume of traffic and using a virtual queue to limit the amount of users on the website at the same time,” the notice on the site said.
“This will ensure you have the best possible online experience.”
Users were also warned not to close their browser, as the page would automatically refresh once it was their turn to access the registration system.
By Monday and Tuesday, access to the website appeared to have stabilised, with users able to navigate the application process more smoothly as traffic levels eased.

Free memberships announced
The surge in demand came after authorities confirmed that resident families across the UAE would be eligible to receive free Fazaa discount memberships as part of the Year of the Family 2026 initiative.
Read more: Free Fazaa cards for UAE families: How to apply for the discount membership
The membership will remain valid throughout 2026 and provides access to discounts across travel, dining, retail and entertainment outlets nationwide.
Families can register through the official Fazaa website by submitting their personal details and uploading Emirates ID copies for each family member.
To qualify, applicants must have at least one child, according to the programme guidelines.
Successful applicants receive a confirmation email and can activate their digital membership through the Fazaa mobile application.
Strong appetite for savings
The rush to apply highlights strong consumer demand for discount platforms across the UAE.
Last week, Dubai-based lifestyle platform The ENTERTAINER reported a similar surge in demand for its own community initiative.
Speaking to Gulf Business, founder and CEO Donna Benton said the campaign exceeded expectations.
Read more: ENTERTAINER CEO reveals 250,000 free memberships claimed across GCC in hours
“The campaign has been phenomenal and has gone above and beyond. Our aim was to encourage support for our world-class hospitality industry – and our wildest expectations have been surpassed,” Benton said.
According to the company, 250,000 memberships were claimed within four hours, with more than 20,000 offers redeemed in a single day.
Meanwhile, several Dubai attractions have also rolled out special promotions in recent days, including Atlantis Aquaventure and Dubai Miracle Garden, as venues look to attract residents with discounted or complimentary offers.
Read more: Atlantis Aquaventure, Miracle Garden roll out free tickets for UAE residents





















