UAE cuts tourist VAT refund time to one business day with new AI platform
The platform automatically matches invoice and travel information, provides language support based on nationality and checks for unusual transaction patterns to support tax compliance, according to the authority
22 October, 2026
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The UAE’s Federal Tax Authority has launched an AI-powered platform for tourist VAT refunds, saying improvements to the service have reduced the time taken to receive refunds to one business day from approximately nine days previously.
Developed with Planet, the authorised operator of the tourist refund scheme, the platform combines a mobile application, facial recognition and automated checks to process requests through paperless procedures.
It is operational at Zayed International Airport in Abu Dhabi, Dubai International Airport and Sharjah International Airport, the FTA said in an October 20 statement.
The authority described the platform as the world’s first integrated AI-powered tourist VAT refund journey and said it offered the fastest refund experience globally.
FTA director general Abdulaziz Mohammed Al Mulla said the changes were intended to simplify the departure experience and reduce administrative requirements under the UAE’s Zero Government Bureaucracy Programme.
“We are proud of the FTA’s success in accelerating tax refund procedures as part of its ongoing efforts to expand digital zero-bureaucracy initiatives,” he said.

How the refund process works
Tourists register through Planet’s mobile application by scanning their face and capturing and saving images of their passport and bank card.
Before departure, they scan a dynamic QR code displayed at airport tax refund service points to begin processing their request through the app.
The system assesses their transactions and determines whether purchases require inspection. Where no inspection is necessary, tourists can finalise the request in the application without in-person verification and select their preferred refund method.
Those whose transactions require inspection are notified through the app and directed to Planet’s smart gates. Facial recognition identifies the tourist and retrieves transaction details before directing them to a designated self-service kiosk.
The FTA said airport procedures could be completed within minutes. This processing time is separate from the one-business-day period reported for receiving refunds.
The platform automatically matches invoice and travel information, provides language support based on nationality and checks for unusual transaction patterns to support tax compliance, according to the authority.
Dhs4.2bn refunded since 2018
Approximately Dhs4.2bn in VAT had been refunded through 25 million transactions from the scheme’s launch in 2018 to October 2026, the FTA said.
The authority expects approximately four million transactions, with a projected total value of Dhs692m, during the year from November 2026 to October 2027.
Tourist satisfaction with the service reached 93 per cent in the first nine months of 2026, compared with 92 per cent in the corresponding period a year earlier.
In 2025, the value of refunds increased 8 per cent and transaction volumes rose 5 per cent compared with 2024.
Approximately 16,700 retail points of sale are registered and electronically connected to the scheme. During the first nine months of 2026, 769 outlets joined, following 1,326 additions throughout 2025.
The scheme also has 98 self-service kiosks across shopping centres, hotels and departure points. These account for 22.4 per cent of its transactions.
The FTA said the platform builds on earlier improvements to its digital refund system, including the introduction of VAT refunds for eligible e-commerce purchases made by tourists during their stay in the UAE.











