Mutasem Dajani

The impact on the professional services sector has been driven largely by what our clients are experiencing across multiple industries. In times of uncertainty, organisations naturally reassess priorities, revisit risk assumptions, and focus on continuity.

Our role has been to remain steady and present. Supporting clients as they navigate evolving conditions while ensuring our own operations remain stable. Across the Middle East, established continuity frameworks and flexible ways of working have enabled this.
If anything, this period is a reminder that preparedness is not something you build in response to disruption, but something you plan, prepare for and sustain over time.

Prioritising people and workforce safety and wellbeing, and operational resilience will remain front of mind for leadership teams across the region. Many organisations have already taken important steps, strengthening operating models, investing in digital capabilities, and diversifying supply chains. The real test now is consistency: how these capabilities are embedded into everyday decision-making, not just activated in times of disruption. We are also seeing a shift in how scenario planning is approached. Moving from a periodic exercise to a more continuous discipline that helps organisations navigate uncertainty with greater clarity and confidence.

For organisations, it has brought renewed focus to the fundamentals, preparedness, clear governance, and the ability to
adapt operating models quickly. It has also reinforced the importance of trust; within teams, across institutions, and throughout the broader ecosystem.