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Ian Fairservice on 30 years of Gulf Business and why content is still king

Motivate Media Group Managing Partner and Group Editor-in-Chief, Ian Fairservice, reflects on the birth of Gulf Business in 1996

Gareth van Zyl
Gareth van Zyl

22 October, 2026

Ian Fairservice on 30 years of Gulf Business and why content is still king
Motivate Media Group Managing Partner and Group Editor-in-Chief, Ian Fairservice.

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I suited up more than usual for this interview. When you are sitting down across from Ian Fairservice — your boss, the founder of the company you work for and one of the Gulf’s longest-serving media figures — you make an effort. I also had a lot that I wanted to ask him. Fairservice arrived in Dubai in January 1978 as a young hotelier and launched What’s On the following year. Nearly five decades later, the business he founded has grown into Motivate Media Group. But this conversation was really about one chapter in that story: Gulf Business.

The first edition appeared in May 1996, famously featuring Prince Alwaleed bin Talal Al Saud on the cover, alongside an interview with former South African president and Nobel Peace Prize laureate FW de Klerk. Thirty years later, I wanted to know how it happened. Our interview also came during an especially busy week. Moments earlier, Fairservice had delivered his annual State of the GCC address ahead of the Gulf Business Awards, which in our 30th anniversary year was shaping up to be one of our biggest yet.

Then he sat down with me for almost 40 minutes. My burning questions had been building for some time. How did Gulf Business begin? What was it like to cover the Gulf in 1996? Which encounters stayed with him? And after three decades of enormous economic and technological change, what should this brand now become?

Watch the full interview here:

The birth of Gulf Business

For Fairservice, the decision to launch a business magazine was the natural next step.

“We had the entertainment, sports, we had the fashion, women’s lifestyle,” he recalled. “The next most logical step was a business magazine.”

To understand that decision requires going back briefly to What’s On. The magazine had grown rapidly after its 1979 launch and, in its early years, covered virtually everything.

“We had a legal column, our Legal Eagle. We had a fashion section, we had a business page or business pages. Obviously we had sports, we had dining out,” Fairservice said. “So we were trying to be a jack of all trades.”

Over time, Motivate began building specialist publications around those audiences. Business was an obvious opportunity.

The plan was to take that existing business coverage, “get some specialists on board” and create what Fairservice called a “specific, serious business magazine”. That became Gulf Business. Allen Armstrong was at the helm, Peter Cooper was recruited as editor and George Hopkin served as deputy editor. Other journalists associated with the title over the years included Brandy Scott and Richard Dean.

“We had a very strong team,” Fairservice said.

There was also a powerful reason for the magazine to exist.

“There wasn’t another business magazine covering the Gulf, so we took it on.”

Ian Fairservice with HE Abdul Aziz Al Ghurair, the inaugural Lifetime Achievement Award winner at the 2012 Gulf Business Awards.

A front-row seat

Its arrival proved well timed. Fairservice describes 1996 as the “dawn of another major period of development” in the region. Yet he is also careful to correct the notion that the Gulf’s growth story began in the late 1990s.

Emirates was already a decade old. Hotels were multiplying. The exhibitions sector was developing and significant economic expansion had taken place across the UAE.

“There was a lot of development before the millennium,” he said.

But the pace that followed was extraordinary. For Gulf Business, it meant three decades documenting the companies, entrepreneurs and decision-makers shaping that transformation.

Fairservice was often part of that coverage himself. For years, he wrote the magazine’s back-page Out to Lunch column, sitting down with prominent figures passing through the region. Some encounters became friendships.

He interviewed celebrated photographer Lord Lichfield for the column and later published a book with him. Chef Keith Floyd was another memorable lunch.

“Obviously taking Keith Floyd out to lunch was no imposition,” Fairservice joked. The pair subsequently became close friends.

Then there was Piers Morgan.

“I first met him when I interviewed him for Gulf Business,” Fairservice said. “He subsequently returned the favour and interviewed me for the BBC.”

There were many more.

“We had some great stories and we had some great interviews,” he said. “We had a lot of very interesting people that crossed our paths.”

That access extended deep into the Gulf’s business and public life.

“We’ve had access, privileged access,” Fairservice said, recalling interviews with diplomats, business leaders and senior figures from across the region, including HH Sheikh Ahmed bin Saeed Al Maktoum.

Thirty years of change

The world in which Gulf Business now operates is almost unrecognisable from the one in which it launched. Fairservice has seen the media industry move from physical typesetting and artworks to desktop publishing, the internet, email, digital news, social media, influencers, video, podcasts and now artificial intelligence.

“The transformations that we’ve seen in these 47 years, and specifically in the 30 years since Gulf Business was launched, are completely revolutionary.”

The Gulf itself has faced its own shocks along the way: financial crises, wars, SARS, Covid and periods of geopolitical uncertainty. Fairservice comes back to one quality. Tenacity.

“There is something about this region – and it’s not just the Emirates, I’m talking generally about the region,” he said. “There is an acceptance that these things will happen and you just have to keep on.”

Not everyone makes it through.

“Those that stay and those that survive to fight another day tend to be stronger through the experience.”

For a 30-year-old media brand, there is a lesson in that too.

What comes next?

Fairservice no longer regards Gulf Business simply as a magazine.

“We view each of these things as brands,” he said. “We don’t think about Gulf Business being a magazine because obviously there’s a lot more depth to it than it being just a magazine.”

Digital can report a story immediately. Print cannot – and should not try to compete on those terms. Instead, Fairservice sees the magazine as a home for “in-depth interviews, analysis, long storytelling” and, at its best, something more permanent.

“A publication of record.”

Events have their own role: tackling the defining issues of the moment, “giving people a voice and bringing the right people in front of the right audiences”. Across every platform, the challenge is the same.

“It’s all about brands; it’s all about relevance.”

Perhaps my favourite answer came towards the end, when I asked what Fairservice wished he had understood as a young businessman. Cash flow.

A neighbour, Walter Bailey, then managing director of Ducab, once gave him a lesson he has never forgotten.

“Turnover is vanity. Profit is sanity, but cash flow is reality.”

I then replied, “Cash is king.”

Fairservice paused. Then came the publisher’s addendum.

“It’s a bit like now – content is king.”

Thirty years into Gulf Business, I’m not sure there could be a more fitting closing line.

Skills get you through the door, but who opens it? The new rules of career growth in the UAE

Arda Atalay, regional director at LinkedIn, MENA, said skills and experience remain the strongest drivers of career opportunity in the UAE, but they do not speak for themselves

Nida Sohail
Nida Sohail

22 October, 2026

Skills get you through the door, but who opens it? The new rules of career growth in the UAE

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Article Summary
While qualifications remain essential in the UAE labour market, professional networks provide the visibility needed to turn skills into opportunities.

A strong CV can demonstrate what a candidate has achieved, the qualifications they hold and the experience they bring to the table. But in the UAE’s changing labour market, getting noticed may depend on something that cannot easily be captured in a list of credentials: the professional relationships that make those achievements visible.

Networking is not necessarily replacing competence as a driver of career advancement. Instead, it is becoming an important link between what professionals can do and whether the right people know they can do it.

That distinction matters for jobseekers navigating a competitive market. Submitting an application may put a candidate into consideration, but professional visibility, trusted introductions and relationships built over time can also influence how people discover opportunities, exchange information and connect with potential employers.

Read more: You clicked ‘Apply’ — now what? What GCC hiring platforms really do with your resume

Arda Atalay, regional director at LinkedIn, MENA, said skills and experience remain the strongest drivers of career opportunity in the UAE, but they do not speak for themselves.

“Networks can help people make their expertise visible, learn where opportunities are emerging, and build relationships with people who can open a door or make an introduction,” he said.

The implication for professionals is clear: qualifications remain essential, but the ability to communicate their value and build credible professional relationships can help determine whether their experience reaches the people who matter.

Competence still counts, but visibility matters

The idea that professional connections can influence career access often invites a familiar question: does who you know now matter more than what you know?

The UAE findings cited by LinkedIn suggest a more complicated picture. Skills and experience remain the leading factor professionals associate with access to opportunities, while professional networks can help translate those capabilities into career prospects.

The distinction is particularly striking within human resources. According to Atalay, 36 per cent of HR professionals in the UAE identify a strong professional network as the biggest driver of career access, compared with 25 per cent who point to skills and experience.

That finding does not necessarily mean relationships outweigh competence. Rather, it may reflect HR professionals’ closer understanding of how recruitment, professional visibility and introductions can connect qualified people with opportunities.

For employers, the same principle works in reverse. Professional networks can help organisations stay connected to talent, identify emerging skills and maintain access to people who may be suitable for future roles.

Atalay said networks should be viewed as part of the infrastructure supporting a healthy labour market, rather than as a substitute for merit.

For candidates, the practical question is what happens after an application is submitted. A CV may establish that someone meets the requirements for a position. A professional reputation, evidence of measurable achievements and credible recommendations can provide additional ways for others to understand that person’s capabilities.

The confidence gap behind networking

Despite widespread recognition of networking’s value, putting it into practice remains a challenge.

LinkedIn’s research found that 64 per cent of HR professionals in the UAE agree they are making the most of their professional networks, a proportion Atalay said is substantially higher than in other industries covered by the survey. Yet 39 per cent of UAE HR professionals also say they lack confidence when approaching people.

The apparent contradiction reveals a gap between understanding the importance of relationships and feeling comfortable building them.

Professionals may recognise that connections can help them learn about opportunities or gain industry insight, while still worrying about how to initiate a conversation, what to say or whether contacting someone unfamiliar could appear intrusive.

Yet the willingness to help appears considerably stronger than that hesitation might suggest. The research found that 86 per cent of UAE professionals surveyed would help someone who approached them for career support, even if they did not know that person personally.

“The barrier is often not willingness on either side. It is confidence and knowing how to make the first move,” Atalay said.

That gap has implications for jobseekers and employers alike. If professionals assume that unfamiliar contacts will be unwilling to help, they may avoid conversations that could offer useful advice, industry knowledge or an introduction to a potential employer.

Equally, people who already have established relationships may find it easier to learn about opportunities that are less visible to outsiders. The challenge is ensuring that access to professional information does not depend solely on the connections someone already possesses.

Why even HR professionals struggle to build relationships

Working in human resources does not automatically make someone confident about personal networking.

Atalay drew a distinction between managing relationships as part of a job and building a professional network independently. In a workplace, the purpose of an interaction is usually clear: colleagues are discussing a task, resolving an issue or working towards a shared objective.

Personal networking can be less straightforward. Professionals may be uncertain about whom to approach, how to begin a conversation or whether their efforts will appear transactional.

The solution, Atalay argued, is to treat networking as a skill that can be developed rather than an ability people are simply expected to possess.

That can mean contributing to an industry discussion, asking a thoughtful question, following someone’s professional commentary or maintaining relationships before a specific need arises.

For candidates, this approach shifts networking away from the idea of asking strangers for favours. It becomes a process of participating in professional conversations, exchanging knowledge and building familiarity over time.

Such relationships may not lead directly to a job offer. They can, however, help candidates understand changes in their industry, identify skills in demand and become more visible to people who work in their field.

A regional divide in networking confidence

The research also points to differences between the UAE and Saudi Arabia, suggesting that networking behaviour cannot be explained by a single regional pattern.

UAE HR professionals are more likely than professionals in other UAE industries to report lacking confidence when approaching people. Saudi HR professionals, by contrast, show the opposite pattern, according to Atalay.

He also pointed to a broader trend in Saudi Arabia, where 45 per cent of professionals surveyed said they were putting greater effort into building their networks.

The findings suggest that recognising the value of relationships does not automatically translate into the same levels of confidence or participation across markets.

For businesses operating across both countries, that distinction matters. Approaches to professional development that focus only on encouraging people to network may fall short if employees also need practical guidance on how to do so.

The issue becomes particularly relevant as Saudi Arabia pursues the economic transformation associated with Vision 2030.

According to Atalay, 46 per cent of Saudi professionals surveyed said networks could help people access the skills needed for the future economy. Among Saudi HR professionals, 54 per cent linked networks to access to major national projects, while 49 per cent associated them with entrepreneurship and business opportunities.

As new sectors develop and demand for different capabilities changes, professional relationships can help people understand where opportunities are emerging and what skills they may need to pursue them.

Can networking widen access rather than reinforce privilege?

The growing importance of professional visibility also raises a difficult question: could networking favour people who already have access to influential contacts?

The answer depends partly on how professional networks are built and used. If opportunities circulate only within established circles, candidates without existing connections may struggle to become visible, regardless of their qualifications.

Atalay said professionals new to the UAE and those starting their careers are among the groups considered more vulnerable to missing opportunities when they lack visibility or connections. In Saudi Arabia, people outside major business hubs may also benefit from stronger networks.

For networking to broaden access, it must extend beyond familiar circles. That means creating opportunities for people to exchange knowledge, seek advice and establish relationships without needing an existing personal introduction.

The survey’s findings on willingness to help suggest there may be room to do so. In addition to the 86% recorded in the UAE, 90% of Saudi professionals surveyed said they would support someone seeking career help even if they did not know them personally.

Atalay said those findings indicate that professional ecosystems may contain more willingness to help than individuals realise.

The value of a network, therefore, is not simply the number of contacts a person has. It also lies in whether those relationships enable knowledge to circulate, introductions to happen and people to navigate changes in their careers.

Guidance could be the missing link

Despite awareness of networking’s benefits, many professionals say they have not received enough guidance on building professional relationships.

The research found that 43% of HR professionals in the UAE and 41% in Saudi Arabia considered the guidance they had received insufficient.

That points to a gap in professional development. Networking is often treated as an instinctive activity, even though approaching unfamiliar people, sustaining conversations and building mutually useful relationships can require practice.

Atalay said better guidance could help address both confidence and access by making the first step less intimidating and showing professionals how to connect with people beyond their existing circles.

For employers, that may mean treating relationship-building as a practical professional skill rather than leaving employees to work it out independently. For jobseekers, it means looking beyond the CV to how they communicate their expertise, participate in their industry and maintain credible connections.

None of this makes qualifications or demonstrated results less important. A professional introduction cannot, on its own, replace the ability to perform a job. Nor does a large network guarantee a successful application.

But a CV is only one part of how a candidate’s value becomes known.

In a labour market where skills, experience and professional visibility intersect, the decisive moment may not be when an application is submitted, but when someone recognises the value behind it.

The question for jobseekers is no longer simply whether their CV is strong enough. It is whether the right people can see what they bring to the table, and whether the relationships they build help that value reach them.

UAE cuts tourist VAT refund time to one business day with new AI platform

The platform automatically matches invoice and travel information, provides language support based on nationality and checks for unusual transaction patterns to support tax compliance, according to the authority

Gulf Business
Gulf Business

22 October, 2026

UAE cuts tourist VAT refund time to one business day with new AI platform
Image: FTA/ WAM

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Article Summary
The UAE’s Federal Tax Authority has launched an AI-powered tourist VAT refund platform at major airports.

The UAE’s Federal Tax Authority has launched an AI-powered platform for tourist VAT refunds, saying improvements to the service have reduced the time taken to receive refunds to one business day from approximately nine days previously.

Developed with Planet, the authorised operator of the tourist refund scheme, the platform combines a mobile application, facial recognition and automated checks to process requests through paperless procedures.

It is operational at Zayed International Airport in Abu Dhabi, Dubai International Airport and Sharjah International Airport, the FTA said in an October 20 statement.

The authority described the platform as the world’s first integrated AI-powered tourist VAT refund journey and said it offered the fastest refund experience globally.

FTA director general Abdulaziz Mohammed Al Mulla said the changes were intended to simplify the departure experience and reduce administrative requirements under the UAE’s Zero Government Bureaucracy Programme.

“We are proud of the FTA’s success in accelerating tax refund procedures as part of its ongoing efforts to expand digital zero-bureaucracy initiatives,” he said.

How the refund process works
Tourists register through Planet’s mobile application by scanning their face and capturing and saving images of their passport and bank card.
Before departure, they scan a dynamic QR code displayed at airport tax refund service points to begin processing their request through the app.

The system assesses their transactions and determines whether purchases require inspection. Where no inspection is necessary, tourists can finalise the request in the application without in-person verification and select their preferred refund method.

Those whose transactions require inspection are notified through the app and directed to Planet’s smart gates. Facial recognition identifies the tourist and retrieves transaction details before directing them to a designated self-service kiosk.

The FTA said airport procedures could be completed within minutes. This processing time is separate from the one-business-day period reported for receiving refunds.

The platform automatically matches invoice and travel information, provides language support based on nationality and checks for unusual transaction patterns to support tax compliance, according to the authority.

Dhs4.2bn refunded since 2018
Approximately Dhs4.2bn in VAT had been refunded through 25 million transactions from the scheme’s launch in 2018 to October 2026, the FTA said.

The authority expects approximately four million transactions, with a projected total value of Dhs692m, during the year from November 2026 to October 2027.
Tourist satisfaction with the service reached 93 per cent in the first nine months of 2026, compared with 92 per cent in the corresponding period a year earlier.

In 2025, the value of refunds increased 8 per cent and transaction volumes rose 5 per cent compared with 2024.

Approximately 16,700 retail points of sale are registered and electronically connected to the scheme. During the first nine months of 2026, 769 outlets joined, following 1,326 additions throughout 2025.

The scheme also has 98 self-service kiosks across shopping centres, hotels and departure points. These account for 22.4 per cent of its transactions.

The FTA said the platform builds on earlier improvements to its digital refund system, including the introduction of VAT refunds for eligible e-commerce purchases made by tourists during their stay in the UAE.

UAE’s Lana Nusseibeh announces candidacy for UN secretary-general role

Lana Nusseibeh has taken a leave of absence from her position in the UAE Government to focus on her candidacy

Gulf Business
Gulf Business

22 October, 2026

UAE’s Lana Nusseibeh announces candidacy for UN secretary-general role
Image: Supplied

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UAE Minister of State Lana Nusseibeh announced her candidacy for United Nations secretary-general on Wednesday, pledging to strengthen conflict prevention and make the organisation more accountable, following her formal nomination by the United Arab Emirates.

Nusseibeh, the UAE’s envoy to the UN and European Union, has taken a leave of absence from her government responsibilities to focus on the campaign, according to her announcement.

She is seeking to succeed António Guterres, whose second term ends on December 31, 2026. Her announcement followed the Security Council’s latest informal straw poll on October 16, part of the process to select the next UN chief.

“I am standing to be secretary-general because I believe this is a moment to act with greater urgency: to act earlier, bring people together across differences, and drive the work forward until it produces concrete results,” Nusseibeh said.

She said the gap between the UN’s promises and its delivery had eroded trust and weakened its ability to act.
“I wish to offer myself to this office as I would serve it: speaking frankly with every government and answering to none.”

Lana Nusseibeh shares her vision

Her programme, outlined in a vision statement titled ‘A United Nations for the Next Eighty Years’, places peace and security at its centre, calling for earlier diplomatic engagement to prevent disputes from escalating.

It prioritises practical agreements, including humanitarian access, prisoner exchanges and local truces, intended to reduce suffering and create space for broader political settlements. These would be supported by continued diplomacy and verification of implementation.

Nusseibeh also proposes working more closely with regional organisations, local actors and mediators trusted by conflicting parties, arguing that the UN should support those best placed to achieve progress without necessarily leading every peace process.

Her reform proposals include requiring every major Secretariat programme to report its achievements against its costs, reducing duplication and moving leadership and resources closer to where they are needed.

She also calls for empowering staff in the field to act and deliver, clearer priorities and stronger accountability for results across the UN’s peace and security, development and human rights work.

On development, her programme would align cooperation with national priorities, emphasise job creation and seek fairer debt solutions, alongside partnerships with philanthropy and the private sector.

Nusseibeh said the UN should apply international law and universal human rights consistently and without double standards.

Her proposals on artificial intelligence and biotechnology include practical international cooperation and voluntary incident reporting, with broader participation by countries that use these technologies but do not develop them. She also calls for measures to help countries anticipate climate impacts and strengthen resilience in fragile settings.

Nusseibeh served as the UAE’s permanent representative to the UN from 2013 to 2024, including during its 2022–2023 term on the Security Council. She twice held the council’s rotating presidency.

Her previous roles also include vice-president of the General Assembly and president of the Executive Board of UN Women.

New pictures: RAK’s Wynn Al Marjan takes shape ahead of 2027 opening

Fresh photographs captured from the water show the scale of Ras Al Khaimah’s $5.7bn integrated resort as construction advances towards its September 2027 debut

Gareth van Zyl
Gareth van Zyl

22 October, 2026

New pictures: RAK’s Wynn Al Marjan takes shape ahead of 2027 opening
Latest photos taken by Gulf Business show the rapid development at the site. (Image: Gareth van Zyl)

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Rising above the Arabian Gulf, Wynn Al Marjan Island is rapidly transforming the Ras Al Khaimah skyline, with its landmark hotel tower now dominating the waterfront.

New photographs taken by Gulf Business this week offer a fresh look at the ambitious development, capturing the scale of the resort and the progress being made on its exterior and surrounding buildings.

The images show the tower’s distinctive bronze-coloured façade catching the sunlight, with the sprawling lower-rise resort structures stretching across the shoreline below.

Photo: Gareth van Zyl.

Wynn Al Marjan Island opening in September 2027

The resort is scheduled to welcome its first guests in September 2027, a date confirmed by Wynn Resorts in August.

The 70-storey hotel tower reached its highest structural concrete point in December 2025. Including its signature spire, the building is designed to reach 352 metres, making it the tallest structure in Ras Al Khaimah.

Work has since been advancing on the building’s exterior, interior fit-outs and surrounding hospitality facilities.

Photo: Gareth van Zyl.

The development’s estimated cost has risen to approximately $5.7bn, following a $600m increase attributed partly to regional disruptions, higher construction costs and supply-chain challenges.

Wynn Resorts holds a 40 per cent stake in the joint venture developing the project.

What will Wynn Al Marjan Island feature?

Once complete, the resort will offer 1,530 rooms and suites, 22 restaurants, bars and lounges, a theatre, luxury shopping, swimming pools, a spa and extensive beachfront facilities.

It will also house the UAE’s first licensed commercial gaming facility, following Wynn’s receipt of the country’s first commercial gaming licence in October 2024.

Photo: Gareth van Zyl

Earlier this month, Wynn unveiled further details of its planned 98-berth marina, which will accommodate superyachts of up to 85 metres and provide direct access to the resort.

The development also includes a 550-metre beachfront, with sheltered swimming areas and an engineered offshore reef.

Concept image of what the final design is set to look like.

Latest Saudi airport attack kills one as US orders embassy staff to leave

Eight people were injured in an attack on Dammam’s King Fahd International Airport, as Washington ordered non-essential diplomatic personnel and their families to leave Saudi Arabia

Gareth van Zyl
Gareth van Zyl

22 October, 2026

Latest Saudi airport attack kills one as US orders embassy staff to leave

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Another deadly attack has struck Saudi Arabia’s airports, killing one person and injuring eight in Dammam, as the US ordered non-essential diplomatic personnel and their families to leave the kingdom amid Houthi strikes.

Saudi Arabia’s General Authority of Civil Aviation (GACA) confirmed on Thursday, October 22, that King Fahd International Airport had been targeted on Wednesday evening.

The authority said one resident was killed and eight others injured, with their conditions ranging from minor to critical. All were taken to hospital for treatment.

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The attack also caused damage to airport property, although authorities said the full extent was still being assessed.

Flight-tracking service Flightradar24 reported that aircraft were being diverted away from the airport following the incident.

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The latest violence comes as Washington takes precautions in Saudi Arabia.

On Wednesday, the US State Department ordered non-emergency government employees and their family members to leave the kingdom, citing growing threats from Yemen’s Iran-backed Houthi movement.

“Iranian-supported Houthis have increasingly engaged in hostilities against Saudi Arabia, including attacks on civilian airports and other critical infrastructure resulting in civilian casualties and severe travel disruptions,” said the State Department in a statement.

US State Department spokesperson, Tommy Pigott, further stressed that the mandatory departure order applied to Saudi Arabia only, rejecting reports that similar orders had been issued across other Gulf states.

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The developments follow weeks of attacks targeting Saudi aviation infrastructure, including repeated strikes on King Khalid International Airport in Riyadh.

The capital’s airport resumed limited flight operations this week after being closed following an attack on October 10. Several international airlines, including Lufthansa and Air France, have extended flight cancellations into November.

Meanwhile, two people were killed and two others injured on Wednesday after debris from an intercepted drone fell at Saudi Aramco’s Shaybah oilfield, according to the Saudi Energy Ministry.

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