Back to all artificial-intelligence news

Abu Dhabi launches AI-powered policy programme for government leaders

Participants will develop practical capabilities in identifying policy challenges, selecting appropriate policy tools, addressing implementation bottlenecks, engaging stakeholders and applying international best practices in ways that align with Abu Dhabi’s strategic priorities

Rajiv Pillai
Rajiv Pillai

23 July, 2026

Abu Dhabi launches AI-powered policy programme for government leaders
Image: Getty Images

TT

16

The Department of Government Enablement – Abu Dhabi (DGE) has launched an AI-powered Policy Development Programme for senior government leaders, aimed at strengthening policymaking capabilities and accelerating the adoption of evidence-based, technology-enabled governance across the emirate.

Developed in partnership with the Lee Kuan Yew School of Public Policy (LKYSPP), the executive programme is designed for Executive Directors and equivalent senior officials with strategic and operational responsibility for policy design, implementation and oversight.

The initiative forms part of Abu Dhabi’s broader strategy to enhance public sector leadership by equipping decision-makers with advanced policy development skills that improve policy quality, strengthen implementation and deliver better outcomes for citizens, residents and businesses.

Dr Yasir Al Naqbi, Director General of GovAcademy at DGE, said: “Our people are at the centre of government excellence. This programme reflects our commitment to investing in government leaders and empowering them to develop more effective and responsive policies, improving the quality of people-centred government services and strengthening public sector performance across Abu Dhabi.

“Through this pioneering programme, we aim to enhance government performance by building the skills, systems and capabilities needed for the future. It will equip leaders to turn strategy into action and measurable outcomes while advancing a connected, future-ready government ecosystem.”

Participants will develop practical capabilities in identifying policy challenges, selecting appropriate policy tools, addressing implementation bottlenecks, engaging stakeholders and applying international best practices in ways that align with Abu Dhabi’s strategic priorities.

A key component of the programme is an intensive learning module in Singapore, where participants will take part in workshops, group projects, lectures, learning journeys and sessions with policy experts. The module will cover areas including impact assessment, behavioural insights, policy communication, monitoring and evaluation, transformational governance, Smart Nation Singapore, and the application of artificial intelligence in government transformation.

The programme also aims to strengthen anticipatory governance by enabling leaders to identify emerging challenges earlier, improve cross-government collaboration and develop more agile, data-driven public policies.

According to DGE, the initiative reinforces its commitment to building future-ready leadership capabilities across the Abu Dhabi Government while fostering a culture of continuous learning and innovation to support the emirate’s long-term development agenda.

Dubai Municipality unveils new ‘Account Manager’ initiative to fast-track customer services

The initiative underscores Dubai Municipality’s commitment to providing proactive, customer-focused services that accelerate procedures, simplify customer journeys

Nida Sohail
Nida Sohail

23 July, 2026

Dubai Municipality unveils new ‘Account Manager’ initiative to fast-track customer services

TT

16

Dubai Municipality has launched its new ‘Account Manager’ initiative, introducing a dedicated communication channel for strategic customers and partners as part of its efforts to strengthen long-term relationships and improve the delivery of municipal services.

The initiative underscores Dubai Municipality’s commitment to providing proactive, customer-focused services that accelerate procedures, simplify customer journeys and support an integrated municipal service ecosystem that enhances quality of life.

Read more-Dubai to roll out ‘Work from Park’ spaces in push to blend productivity with green areas

Designed to move beyond traditional service delivery, the Account Manager initiative establishes dedicated points of contact for key customer groups, including individuals, food traders, real estate developers, contractors and engineering consultants. The Municipality said the initiative is intended to ensure more efficient follow-up, quicker responses and a smoother overall service experience, a WAM report said.

Focus on proactive customer engagement

The programme represents a significant step in Dubai Municipality’s evolving customer service strategy, placing greater emphasis on sustained engagement and long-term partnerships with strategic customers.

Manal Bin Yaroof, director of the Customer Happiness Department at Dubai Municipality, said, “The Account Manager initiative marks an important step in the way Dubai Municipality serves its customers and partners. It reflects our commitment to moving from a traditional service model towards a more proactive approach built on long-term relationships, deeper understanding of customer needs and faster, more effective responses.”

She added, “Through this dedicated service channel, we aim to support vital sectors with greater flexibility and professionalism, enhance the continuity of their work, and strengthen customer happiness. The initiative also reinforces Dubai’s position as a global city that provides world-class government services designed around the needs of customers and the community.”

Charter outlines roles and responsibilities

To support the rollout of the initiative, Dubai Municipality said its relevant departments have signed a comprehensive charter that clearly defines the roles and responsibilities involved in managing customer accounts across approved customer segments.

The charter is intended to support the delivery of integrated, proactive services while ensuring customer expectations are met and satisfaction levels continue to improve.

From an operational perspective, the municipality said the Account Manager role has been designed to improve agility, responsiveness and service efficiency. Dedicated account managers will oversee customer relationships through continuous engagement, respond to enquiries and follow up on transactions within one working day.

End-to-end support for customers

Dubai Municipality said Account Managers have been equipped with specialised expertise to manage and facilitate a broad range of municipal services and transactions efficiently and professionally.

They have also been granted the authority to coordinate directly with departments and sectors across the Municipality, helping accelerate procedures, simplify customer journeys and deliver integrated solutions tailored to customer requirements.

Their responsibilities extend beyond providing advice and guidance. Account Managers will oversee customer requests from submission through to resolution, while addressing observations and challenges within established service timelines. Dubai Municipality said this end-to-end approach is designed to provide a seamless customer experience while improving operational efficiency across municipal services.

To further strengthen service delivery, Account Managers will communicate directly with customers, coordinate with organisational units across Dubai Municipality and access relevant data securely to support faster decision-making and more efficient processing.

In addition, they will monitor and document customer interactions through smart systems, while preparing monthly reports and recommendations to support the continuous improvement of municipal services.

Dubai Municipality said the new initiative forms part of its broader customer happiness strategy, aimed at strengthening proactive engagement, improving service efficiency and building stronger partnerships with key sectors that contribute to Dubai’s growth and competitiveness.

Why DP World’s new Fujairah port project could reshape trade across the region

Located on the Gulf of Oman, the emirate has continued to expand its role in international shipping, with the latest investment expected to bring additional business activity, employment opportunities and long-term economic growth

Nida Sohail
Nida Sohail

23 July, 2026

Why DP World’s new Fujairah port project could reshape trade across the region

TT

16

DP World has signed a landmark 50-year concession agreement with the Fujairah Ports Authority to develop two new multipurpose container terminals in Fujairah, a move expected to significantly expand the UAE’s port capacity, strengthen supply chains and reinforce the country’s position as a leading global trade and logistics hub.

The agreement was signed in the presence of Sheikh Mohammed bin Hamad bin Mohammed Al Sharqi, Crown Prince of Fujairah. Also attending the signing ceremony were Essa Kazim, chairman of DP World’s Board of Directors, and Captain Mousa Murad, MD of Fujairah Ports Authority, according to a WAM report.

Under the long-term concession, DP World will develop the Al Rugaylat Container Terminal and the Dibba Al Fujairah Port, creating new maritime infrastructure designed to meet growing regional and international trade demand.

Strategic boost for Fujairah

Sheikh Mohammed said the preliminary agreement between the Fujairah Ports Authority and DP World reflects the vision of Sheikh Hamad bin Mohammed Al Sharqi, Supreme Council Member and Ruler of Fujairah, to further establish the emirate as a global maritime and logistics hub.

Read more-DP World, Arcapita break ground on Jafza logistics hub

He said the project would strengthen Fujairah’s economic infrastructure by attracting high-quality investments, improving supply chain efficiency and creating new employment opportunities. The development is also expected to support the UAE’s sustainable development goals while enhancing the country’s competitiveness as a major centre for global trade and logistics.

The new terminals build on Fujairah’s growing importance as a maritime gateway. Located on the Gulf of Oman, the emirate has continued to expand its role in international shipping, with the latest investment expected to bring additional business activity, employment opportunities and long-term economic growth.

Major increase in cargo capacity

The Al Rugaylat terminal is being designed to handle up to 2.5 million twenty-foot equivalent units (TEUs) annually. It will also have the capacity to process around 1.7 million tonnes of general cargo each year, along with 190,000 Car Equivalent Units (CEUs).

Meanwhile, Dibba Al Fujairah Port will add annual general cargo handling capacity of up to 3.6 million tonnes.

Once both terminals become operational, DP World’s total container handling capacity across the UAE is expected to increase from 19.4 million TEUs to nearly 22 million TEUs. The expansion will also significantly strengthen the company’s general cargo and roll-on/roll-off (Ro-Ro) capabilities, providing additional flexibility for customers moving goods through the country.

Integrated logistics network

The new facilities will be connected to Jebel Ali through DP World’s inland logistics network and integrated with Jafza, extending the company’s end-to-end supply chain capabilities across the UAE.

The integration is expected to allow customers to move cargo more efficiently between ports, logistics centres and end markets, supporting faster and more resilient supply chains.

Development of the terminals will take place in phases, with construction expected to require approximately 24 to 30 months from the start of work.

Leaders highlight long-term benefits

Sheikh Saleh bin Mohamed Al Sharqi, chairman of Fujairah Ports Authority, described the partnership as a significant milestone in the emirate’s continued maritime development.

“The partnership with DP World marks an important milestone in Fujairah’s continued development as one of the region’s most important maritime gateways. The Al Rugaylat and Dibba terminals will bring world-class operating capability, expanded capacity and new investment to the emirate. We look forward to working with DP World to deliver a project that will benefit customers, communities and the UAE’s wider economy.”

Essa Kazim, chairman of DP World, said the investment underscores the company’s confidence in the UAE’s long-term growth prospects.

“The UAE has been at the heart of DP World’s story for more than four decades, and this investment reflects our confidence in its future as one of the world’s leading trade and logistics hubs. Building on the strength of Jebel Ali, this development deepens our commitment to the UAE and reinforces the country’s strategic role in global trade.”

Captain Mousa Murad, Managing Director of Fujairah Ports Authority, said the development would significantly enhance the emirate’s maritime infrastructure and improve services for customers.

“This development will add significant new capability to Fujairah’s port infrastructure and enhance the range and quality of services we can offer to cargo owners and logistics customers. By combining Fujairah’s strategic location with DP World’s operating expertise, we aim to deliver modern, efficient terminals that support regional trade flows, strengthen connectivity and meet the highest international standards.”

Yuvraj Narayan, group CEO of DP World, said the investment complements the company’s operations at Jebel Ali while creating additional capacity to support future trade growth.

“Fujairah strengthens what Jebel Ali already delivers a single, global integrated platform for moving goods across global supply chains and within the UAE and beyond. With Jebel Ali operating at high utilisation, this development provides the additional capacity to support long-term growth. For cargo owners, it means greater flexibility, more choice and stronger supply chain resilience.”

Samsung unveils Galaxy intelligent eyewear with Gentle Monster, Warby Parker collabs

Samsung said the intelligent eyewear will form part of the wider Galaxy ecosystem, extending AI-powered experiences across devices and allowing users to interact with technology in a more context-aware way

Neesha Salian
Neesha Salian

22 July, 2026

Samsung unveils Galaxy intelligent eyewear with Gentle Monster, Warby Parker collabs
Image: Supplied

TT

16

Samsung Electronics introduced intelligent eyewear on Wednesday, expanding its Galaxy ecosystem beyond smartphones with intelligent eyewear designed for everyday tasks, communication and hands-free assistance.

The South Korean technology company unveiled the new devices at its Galaxy Unpacked event in London, saying the eyewear was developed in collaboration with global eyewear brands Gentle Monster and Warby Parker to combine artificial intelligence capabilities with consumer-focused design.

The launch builds on concepts showcased at Google I/O and marks Samsung’s move into a growing market for AI-enabled wearable devices, where technology firms are seeking to integrate digital assistants into more natural, screen-free experiences.

“As agentic AI reshapes mobile experiences, the next step is to make those experiences more intuitive and responsive to each user’s context,” said Won-Joon Choi, chief operating officer of Samsung’s Mobile eXperience business.

“Intelligent eyewear creates a new point of interaction, bringing more personalised AI assistance naturally into the moments that make up everyday life,” he added.

Read: Samsung Galaxy S26 Ultra wins Gulf Business Editor’s Choice award for redefining mobile photography

Galaxy intelligent eyewear: Highlights

The eyewear features a lightweight frame, slim profile and built-in camera designed to provide visual context for AI interactions.

Samsung said the device can deliver up to nine hours of battery life on a single charge, with the charging case providing up to seven additional full charges.

Powered by Qualcomm’s Snapdragon AR1 Gen1 platform, the device is designed to support real-time AI assistance, connectivity, touch controls, power efficiency and thermal management within a compact form factor.

The glasses integrate Google’s Gemini AI assistant through the Android XR platform, allowing users to access information, interact with digital services and receive assistance without relying on a smartphone screen.

“Google and Samsung have a shared vision to bring helpful and context-aware intelligence into everyday life,” said Sameer Samat, president of Android Ecosystem at Google.

“Built on the Android XR platform, the intelligent eyewear blends world-class designs with Gemini’s advanced assistance that naturally responds to what you see, delivering all-day, hands-free help,” he added.

Samsung said the eyewear can assist users by summarising messages, reading information aloud, supporting live translation and enabling voice or gesture-based controls.

The device can also capture visual information, such as meeting notes or whiteboards, and organise details for later review through Samsung Notes. Users can request location-based guidance, including navigation support and information about their surroundings.

The company said the glasses can also enable live visual sharing during calls, allowing users to share their point of view while keeping their hands free.

A technology device and ‘fashion’ accessory

Samsung is positioning the product as both a technology device and a fashion accessory, working with Gentle Monster and Warby Parker to offer different frame styles, colours and lens options.

The collaborations reflect a broader shift among technology companies to make wearable devices more closely aligned with personal style and everyday use rather than positioning them solely as gadgets.

Samsung said the intelligent eyewear will form part of the wider Galaxy ecosystem, extending AI-powered experiences across devices and allowing users to interact with technology in a more context-aware way.

Pay later: MoHRE launches Tabby installment option for UAE fees, fines

The new Tabby service offers customers greater flexibility in paying their financial obligations, providing them with an easy and convenient process to complete their transactions

Neesha Salian
Neesha Salian

22 July, 2026

Pay later: MoHRE launches Tabby installment option for UAE fees, fines
Image: Tabby

TT

16

The UAE’s Ministry of Human Resources and Emiratisation (MOHRE) has launched a new payment option allowing customers to pay ministry service fees through installments using buy now, pay later platform Tabby, in the latest move by a federal entity to expand flexible digital payment services.

The service enables individuals and businesses to split payments into monthly installments when paying for ministry services through MOHRE’s digital channels, the ministry said in a statement.

The initiative is aimed at improving customer experience by offering greater financial flexibility while supporting the UAE government’s broader digital transformation agenda, according to the ministry.

The launch adds MOHRE to a growing list of UAE government entities adopting instalment-based payment solutions.

In July, ICP tied up with Tabby for service fees

Earlier this month, the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) introduced Tabby as a payment option for service fees of up to Dhs20,000, allowing customers to spread payments over three to 12 months, subject to credit assessment.

The move also follows the Ministry of Finance’s partnership with Tabby, announced in late 2025, which enabled customers to pay federal government service fees and fines in instalments through authorised payment channels.

The Tabby service offers an additional option, complementing the existing easy payment options that are already available to the ministry’s customers and that allow them to pay their service fees and administrative fines in instalments using their credit cards issued by eight MoHRE-approved banks, namely Emirates NBD, Abu Dhabi Commercial Bank (ADCB), Abu Dhabi Islamic Bank (ADIB), First Abu Dhabi Bank (FAB), Mashreq Bank, Commercial Bank of Dubai (CBD), Commercial International Bank (CIB), and RAKBANK.

Read: Tabby launches cashback spending account as it expands beyond BNPL

ACCIONA’s Julio de la Rosa on why desalination is a strategic asset, not a vulnerability

The chief development officer for the water business in the Middle East and Southeast Asia at ACCIONA, discusses why the next chapter of water infrastructure will be shaped by digital technologies, sustainability and long-term resilience

Neesha Salian
Neesha Salian

22 July, 2026

ACCIONA’s Julio de la Rosa on why desalination is a strategic asset, not a vulnerability
Image: Supplied

TT

16

From AI-powered desalination plants to renewable energy integration and smart water networks, the Middle East is redefining how it thinks about water security. As climate risks mount and demand accelerates, governments are investing not only in producing freshwater, but in building resilient systems that can withstand future shocks.

Here, Julio de la Rosa, chief development officer for the water business in the Middle East and Southeast Asia at ACCIONA, discusses why the next chapter of water infrastructure will be shaped by digital technologies, sustainability and long-term resilience.

Several recent reports have raised concerns about the Gulf’s heavy reliance on desalination. Do you believe these concerns are overstated, or do they expose genuine vulnerabilities that governments and utilities should be preparing for?
Every critical infrastructure deserves continuous assessment, and desalination is no exception. However, I believe it is important to distinguish between dependence and vulnerability. The Gulf relies heavily on desalination because it has very limited conventional freshwater resources, but over the past decades the region has built one of the world’s most sophisticated water infrastructures.

Today’s desalination plants are designed with multiple layers of resilience: operational redundancies, interconnected transmission networks, strategic water storage, and increasingly advanced digital monitoring systems. Governments and utilities are already preparing for potential risks through diversification of supply sources, investment in wastewater reuse, renewable energy integration, and cybersecurity.

Rather than viewing desalination as a weakness, I see it as a strategic asset that continues to evolve and secure the supply of potable water. The focus should be on continuously strengthening resilience rather than questioning the technology itself.

Water security is increasingly being discussed alongside food security and energy security. How has the conversation around desalination and water resilience evolved in the Middle East over the past five years?
The conversation has shifted significantly. Five years ago, the emphasis was primarily on increasing production capacity to meet growing demand. Today, the discussion is much broader and more strategic.

Water is now recognised as a fundamental pillar of national resilience, closely linked to economic diversification, industrial development, food production and climate adaptation. Governments are no longer asking only how much water can be produced, but also how efficiently, sustainably and securely it can be managed throughout the entire water cycle.

This has accelerated investment not only in desalination, but also in digital water management, reuse, smart distribution networks and renewable-powered infrastructure. The region is increasingly adopting an integrated approach to water security rather than focusing on individual assets.

Reverse osmosis has transformed the economics of desalination. What do you see as the next major technological breakthrough that could further improve efficiency, affordability, and sustainability?
Reverse osmosis will continue to improve, particularly through advances in membrane materials, energy recovery devices and process optimisation. However, I believe the next breakthrough will come from the combination of digital technologies with physical infrastructure.

Artificial intelligence, predictive analytics and digital twins are already enabling operators to optimise energy consumption, anticipate maintenance needs and maximise plant performance in real time. These technologies improve both efficiency and reliability while reducing operating costs.

At the same time, innovations in brine management, resource recovery and low-carbon energy integration will further enhance the environmental sustainability of desalination. The future is not about one disruptive technology but about intelligently combining multiple innovations.

Climate change is expected to intensify water stress across the region. How are desalination plants being designed today to withstand rising temperatures, extreme weather events, and growing demand?
Climate resilience is becoming a core design principle rather than an additional consideration.

Modern desalination plants are engineered to operate under increasingly challenging environmental conditions, including higher seawater temperatures, changing water quality, sandstorms and more frequent extreme weather events. Greater operational flexibility, redundancy and modularity allow plants to maintain reliable production under varying conditions.

Equally important is the integration of strategic storage, network interconnections and advanced monitoring systems that enable operators to respond quickly to unexpected events. Climate adaptation is no longer limited to infrastructure design; it also includes smarter operational management supported by digital technologies.

As desalination plants become increasingly digital and AI-enabled, how significant is the cybersecurity challenge, and what measures are needed to safeguard critical water infrastructure?
Cybersecurity has become one of the key priorities for critical infrastructure worldwide, and the water sector is no exception.

The growing digitalisation of desalination plants brings enormous operational benefits, but it also requires a robust cybersecurity framework. This involves secure industrial control systems, continuous monitoring, regular software updates, strict access management and comprehensive incident response protocols.

Equally important is collaboration between operators, technology providers and governments to establish common standards and share best practices. Cyber resilience should be considered an integral part of operational resilience rather than a separate discipline.

The integration of renewable energy into desalination is gaining momentum across the Gulf. How close are we to producing freshwater at scale using predominantly renewable energy, and what challenges remain?
We are much closer than many people realise. Several projects already combine reverse osmosis with renewable electricity, particularly solar power, and this trend will continue to accelerate as renewable generation becomes increasingly competitive.

The main challenge is not the desalination technology itself but ensuring reliable and continuous energy supply despite the variability of renewable generation. This requires flexible grid management, energy storage solutions and careful optimisation between electricity production and water demand.

In the long term, I am confident that renewable-powered desalination will become the dominant model, contributing simultaneously to water security and decarbonisation objectives. The rapid evolution and declining cost of battery energy storage systems (BESS) will be a game changer, making round-the-clock renewable-powered desalination increasingly viable.

Beyond desalination, how important are wastewater reuse, smart water networks, leak detection, and demand management in strengthening the region’s long-term water security?
They are essential. Water security cannot rely on production alone. A resilient water system requires optimising every drop throughout the entire cycle. Wastewater reuse provides an additional sustainable resource, particularly for irrigation and industrial applications. Smart networks and leak detection reduce non-revenue water and improve operational efficiency, while demand management helps ensure that valuable water resources are used responsibly.

The most resilient countries will not necessarily be those that produce the most water, but those that manage it most intelligently.

Public-private partnerships have played a major role in expanding desalination capacity across the Middle East. What lessons can other water-stressed regions learn from the Gulf’s approach?
The Gulf has demonstrated that long-term vision, regulatory stability and strong collaboration between the public and private sectors can accelerate infrastructure development while maintaining high standards of efficiency and reliability.

Clear procurement frameworks, transparent risk allocation and a commitment to technological innovation have created an environment where both governments and private investors can deliver complex projects successfully.

Many water-stressed regions could benefit from adopting similar collaborative models, adapted to their own regulatory and economic contexts.

Water demand continues to rise alongside rapid urbanisation and industrial growth. Is the region investing quickly enough to stay ahead of future demand?
The region has demonstrated remarkable commitment to investing in water infrastructure, and many countries have ambitious expansion programmes already underway.
However, demand is evolving rapidly, driven by population growth, industrialisation and new sectors such as green hydrogen, advanced manufacturing and data centres, which, by the way, also require a lot of water. Maintaining a comfortable margin between supply and demand will require continued investment, long-term planning and faster deployment of new infrastructure.

The challenge is not simply building more capacity but ensuring that future systems are more efficient, flexible and sustainable.

Looking ahead to 2035, what will define true leadership in water security? Will it be the countries with the largest desalination capacity, or those with the most diversified, digitally connected, and climate-resilient water systems?
Capacity will always matter, but by 2035 true leadership will be defined by resilience rather than volume.

As our chairman, José Manuel Entrecanales, said recently at ACCIONA’s Annual General Meeting, “infrastructure is no longer simply a driver of growth; it has become critical to strategic sovereignty and social cohesion.” I believe nowhere is that more evident than in water. Water infrastructure has become a strategic asset, essential not only for economic development but also for national resilience and long-term stability.

The leading countries will be those that successfully combine desalination, wastewater reuse, renewable energy, smart distribution networks, digital technologies and effective water governance into a fully integrated system.

Water security is becoming increasingly interconnected with energy, climate and economic resilience. The countries that embrace this integrated vision, and continue investing in innovation and collaboration will be the ones best positioned to meet future challenges.

Ultimately, success will not be measured simply by how much water a country can produce, but by how reliably, sustainably and efficiently it can deliver that water under any circumstances.

More news in artificial-intelligence