For decades, industrial progress in the region has been measured in automation: systems that follow predefined rules, reliably and at scale. That era is giving way to something more ambitious. With cloud computing, 5G connectivity and AI processing power now in place, businesses across the Middle East are beginning to move beyond connected operations toward autonomous ones, where systems do not just follow instructions but respond to changing conditions in real time.
The distinction matters. Where automation follows fixed instructions, autonomous systems sense, interpret and act on changing conditions, while people retain oversight and concentrate on higher-value decisions. And the pressures pushing companies down this path are real: skilled-labour shortages, ageing infrastructure, rising energy costs, tighter emissions targets and the quiet loss of expertise as veteran workers retire. Governments and businesses are responding with heavy investment in intelligent operations across industry, airports, energy, healthcare, data centres and smart cities, from an AI-powered control room with Borouge in Ruwais to the sensor-driven management of Msheireb Downtown Doha.
Honeywell Technologies is helping to steer that shift across the region. Its president for the Middle East, Africa, Türkiye and Central Asia, George Bou Mitri, spoke to Gulf Business about the “Three Ds” underpinning autonomy, why it has become a strategic priority, and how businesses can build a phased, safe and measurable path toward it. Here are excerpts from the conversation.
What does the transition from automation to autonomy mean for businesses today?
Rapid advances in cloud computing, 5G connectivity and AI processing power have established an infrastructure capable of supporting a path to autonomy. We are now at an inflection point, where businesses can build on that digital infrastructure to apply AI and progress from connected operations toward greater autonomy.
While traditional automation follows predefined rules, autonomous systems are designed to interpret changing circumstances and support or execute decisions. These systems can sense, decide and act within defined parameters, while people retain oversight and focus on higher-value decision-making.
Honeywell Technologies is building on decades of automation experience in the region to help customers make assets work harder, people work smarter and processes work more efficiently.
Why is autonomy becoming a strategic priority for businesses across the Middle East?
Autonomy is becoming a strategic priority because organisations across the region are managing increasingly complex operations while facing pressure to improve efficiency, reduce emissions, strengthen resilience and maintain competitiveness. The business case is also being strengthened by the retirement of experienced workers who take decades of operational knowledge with them. Autonomous systems can help preserve expertise while enabling personnel to focus on higher-value work.
Honeywell Technologies understands the environment customers are operating in today, with skilled labour shortages, ageing infrastructure, rising energy costs and increasing operational complexity commonplace. These pressures are accelerating demand for a phased path toward autonomous operations. PwC research found that 73 per cent of Middle East manufacturers expect data capture and analytics to be automated to a large or very large extent over the next five years.
Governments and businesses in the region are investing in connected, intelligent operations across industrial infrastructure, airports, energy, healthcare, data centres and smart-city developments, reflecting growing demand. One example is Msheireb Downtown Doha, where an AI-powered platform is being deployed to optimise urban operations, integrate thousands of sensors into a single point of control and support more intelligent city management. These capabilities will enable live monitoring, predictive maintenance, automated incident management and enhanced operational planning across the city.
What are the biggest opportunities and challenges organisations face as they move toward autonomous operations?
Central to the journey toward autonomy is what Honeywell Technologies calls the “Three Ds”: data, domain knowledge and deterministic AI. Through Honeywell Forge, Honeywell Technologies connects fragmented data with domain expertise and control systems so insights can support coordinated action across operations.
Domain knowledge is equally important. Organisations need a deep understanding of how assets operate both physically and digitally. Deterministic AI provides the final component by delivering the reliability required in mission-critical environments where performance, safety and uptime are essential. Together, the
Three Ds provide the foundation for safe, reliable and scalable autonomous operations.
The challenge is that many facilities still operate fragmented OT and IT environments. Successfully scaling autonomy requires secure, open platforms capable of managing data across diverse systems while maintaining strong cybersecurity.
How is AI accelerating the shift from automation to autonomy?
AI is accelerating the shift from automation to autonomy by helping organisations move from reactive operations to predictive and increasingly autonomous decision-making.
In the UAE, Honeywell Technologies, in collaboration with Borouge, successfully completed a proof of concept for AI-powered autonomous operations in Ruwais, supporting the development of an AI-driven control room designed for full-scale, real-time operation.
In Qatar, Honeywell Technologies is also supporting Msheireb Properties, a flagship smart city project, to help optimise urban operations and enhance the quality of life for all residents and visitors. These examples show how AI is already helping organisations accelerate their path to autonomy while improving operational performance.
What do businesses need to get right to successfully adopt autonomous technologies at scale?
The most important step is understanding where you are today. Honeywell Technologies encourages organisations to begin with an assessment of existing systems, digital maturity and operational gaps. This helps ensure the autonomy journey is focused, phased and tied to business requirements.
This assessment leads to a phased roadmap tied to measurable outcomes such as increased production, improved efficiency, reduced downtime and lower operating costs.
Autonomy is a phased progression built on existing automation investments, connected technologies, workforce capability and clearly defined business outcomes.
Organisations should focus on the operational challenges they want to solve and access the relevant data related to those operations. They can begin with the data that is available, provided they understand existing gaps and create a roadmap aligned with their current systems and connectivity.
Safety and cybersecurity must remain central throughout the process.
Looking ahead, what will the future of autonomy look like across the Middle East, and what impact will it have on industries in the region?
The future of autonomy across the region will be driven by connected technologies, workforce capability and clearly defined business outcomes.
Across the Middle East, autonomy will play an increasing role across industrial facilities, airports, hospitals, data centres and smart-city developments.
Investments will increasingly focus on AI-driven analytics, cloud-enabled platforms and software-led services that deliver predictive insights and operational intelligence.
Autonomy will also play an important role in addressing workforce challenges. The right form of AI can help a worker with two years of experience perform tasks with the insight of a 30-year veteran by drawing on historical records, predictive models and guided workflows. This helps reduce human error, maintain uptime and preserve operational knowledge.
Ultimately, autonomy is designed to augment people by combining human judgment with AI-enabled insight and action. Honeywell Technologies is helping customers advance their path to autonomy through more effective assets, more efficient processes and enhanced workforce capabilities, so they can make every day their best day of operations.