#Contact Centre

customer service

How AI-driven solutions are revolutionising customer service in contact centres

Enterprises must find the courage to make the shift from an outdated legacy approach to one built on the premise of meeting customers where they are


UAE-based Cupola rolls out AI-powered enterprise learning platform

The company has partnered with Avaya to custom-build an intelligent enterprise learning platform

DXB launches new 24X& customer contact centre

Dubai Airports launches its 24×7 customer contact centre

The customer contact centre offers passengers 24×7 bilingual support as well as the most updated and consistent travel information across all channels

Gitex 2020: American Hospital Dubai picks Avaya to modernise contact centre

Avaya OneCloud CCaaS platform, related apps, designed to create a connected patient experience from appointment to post-care