Concentrix

Sector: Technology

Country: US / Egypt

Concentrix is a new breed of technology company — solution- focused, tech-powered, and intelligence-fuelled. It designs, builds, and runs enterprisewide technology and solutions that touch hearts and move markets. It helps the world’s leading organisations modernise technology, transform experiences, and solve their toughest business challenges and assists the world’s best brands by bringing together the power of deep human insights and advanced technology.

The entity creates experiences that go beyond wow and transforming businesses to grow  today, and into the future, conquering complexity, transforming operations, and modernizing technology, to shape companies that are refreshingly simple to work, interact, and transact with. In the Middle East, Concentrix operates from UAE, Jordan, Saudi Arabia, and Egypt with a collective force of over 23,600 gamechangers across 18 sites.

The entity serves a broad spectrum of industries including government, banking, real estate, fintech, healthcare, crypto, travel, retail and e-commerce, media and communication, insurance, and telecom. Its regional services encompass strategy and design, data, analytics, enterprise technology, and digital operations, tailored to drive success and innovation for the entity’s clients. In May 2025, Concentrix Corporationannounced the launch of iX Hero, the latest product in its Intelligent Experience (IX) suite. iX Hero is an agentic AI-powered application that works together with a human in the loop to supercharge the way customer experience is delivered, from quick fixes to complex questions.

Based on Concentrix’ experience handling billions of calls, chats and other contacts per year, the company designed iX Hero to target the most common areas that cause inefficient customer interactions and dissatisfied customers. In April 2025, the entity announced that leading research firm Everest Group had positioned the company as a Leader in its Trust and Safety Services PEAK Matrix Assessment 2025 for a fifth consecutive year, recognising its market impact and ability to deliver services successfully.

The assessment evaluates trust and safety providers that offer services to protect online platforms from bad actors and harmful content. Among 28 providers assessed for the 2025 report, Concentrix ranked third overall for market impact and fourth for vision and capability, reinforcing its strong position as one of the top-performing companies in the industry.

In the first quarter of fiscal 2025, Concentrix reported revenue of $2.3bn, reflecting a 1.3 per cent year-on-year decrease compared to $2.4bn in the same quarter of the previous year; however, revenue grew 1.3 per cent on a constant currency basis. Operating income rose to $168.9m, or 7.1 per cent of revenue, up from $148.4m, or 6.2 per cent, in the prior year’s first quarter. Non-GAAP operating income was $321.5m, or 13.6 per cent of revenue, slightly above the $319.1m, or 13.3 per cent, recorded in the same period last year.