India travel alert: What every flyer needs to know

India’s Directorate General of Civil Aviation (DGCA) has instructed all airlines operating international flights in and out of India to implement enhanced handling measures with immediate effect.

The directive aims to ensure continued passenger comfort and safety.

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According to a WAM report, this directive comes “in light of recent international airspace closures and overflight restrictions” in the South Asian region. Due to these closures, “several flight routes have been significantly altered, leading to extended flight durations and the possibility of technical stops,” the DGCA explained.

The authority has also mandated that airlines proactively inform passengers about route changes, extended travel times, and any technical halts during their journey. “This communication should occur at check-in, boarding, and through digital alerts.”

Airlines are now required to revise their catering based on the actual flight time, ensuring adequate food, hydration, and special meal availability throughout the flight, including during technical stopovers.

Carriers must verify that all medical supplies on board are sufficient and ensure the availability of emergency services at potential technical halt airports.

Additionally, aviation call centers and customer service teams must be prepared to handle delays, missed connections, and provide assistance or compensation as required by applicable regulations.

“All airlines must treat this directive as mandatory. Failure to comply may result in regulatory action under the applicable Civil Aviation Requirements. This directive is effective immediately and will remain in force until further notice,” the DGCA emphasised.