Dubai: RTA reports 16% rise in 2024 digital revenues, boosted by AI-driven services

Dubai’s Roads and Transport Authority (RTA) recorded a 16 per cent increase in digital revenues in 2024, reaching Dhs4.427bn, driven by rising digital transactions and the adoption of artificial intelligence across services, the authority said in a statement.

The total number of transactions through digital channels hit 679.6 million, including 13.4 million via smart applications.

App downloads grew by 18 per cent to 3.742 million, while registered users surged 27.5 per cent to 1.94 million.

Parking ticket issuance through apps rose by 24 per cent to 29.973 million.

RTA has achieved a 16% growth in digital revenues for 2024, reaching AED 4.427 billion compared to the previous year. The total number of transactions across digital channels has reached 679.6 million, including 13.4 million transactions through RTA’s smart applications. App… pic.twitter.com/0DnqnUiWDB

— RTA (@rta_dubai) May 4, 2025

Director-general and chairman of the board of RTA, Mattar Al Tayer said the growth underscores the authority’s commitment to advancing Dubai’s digital transformation and improving customer experience, with satisfaction levels across digital channels reaching 96 per cent.

He added that AI is now central to RTA operations, including traffic management and self-driving mobility.

RTA launched 33 services last year on its app

In 2024, more than 33 services were launched on RTA’s unified app, and the S’hail app saw nine upgrades, leading to a 39 per cent increase in transactions.

Website enhancements, including a revamped Mahboub chatbot powered by generative AI, contributed to a 12.5 per cent rise in web-based transactions.

The RTA also integrated key services into the ‘Dubai Now’ app and expanded cooperation with insurance providers and the Central Bank to streamline vehicle-related services.