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Dubai’s RTA processes over two million drivers’ licencing transactions in 2020

Around 72 per cent of the transactions were processed via smart channels

by Zainab Mansoor

February 17, 2021

Dubai’s Roads and Transport Authority (RTA) processed 2.1 million transactions related to drivers’ licences in 2020.

Close to 72 per cent (more than 1.5 million) of those transactions were processed via smart channels, official news agency WAM reported.

The digitisation of licencing processes at the Licensing Agency contributed effectively to easing the flow of transactions and saving the time and effort of clients.

#RTA has processed 2.1 million transactions relating to drivers licensing in 2020. About 72% (i.e. more than 1.5 million) of those transactions were processed via smart channels. https://t.co/6pqh6VIL3f pic.twitter.com/65Ms2JZCar

— RTA (@rta_dubai) February 16, 2021

“In 2020, RTA processed 105,653 applications for driver licenses and issued 86,998 driving licences. Driver licence renewal transactions clocked 205,203, and driving tests reached 551,147. Additionally, the number of theoretical and practical training hours conducted by the agency amounted to 2.7 million hours,” said Abdulla Yousef Al Ali, CEO of Licensing Agency, RTA.

“During the National Disinfection Programme, several measures were taken to make things easy for clients. For example, RTA extended the validity of 55,900 drivers’ licences at no cost to clients.

“We issued 700 e-drivers’ licences whose holders passed the test but were unable to obtain the driver licence. We also rescheduled 66,645 appointments for driving tests without extra charges,” noted Ali.