Dubai says gov service centres to go ‘online only’ later this month

The government wants to encourage use of apps and e-services



Dubai government service centres are to go online only later this month as the emirate looks to decrease the need for

The initiative, announced by Dubai Media Office on Twitter, will see participation from 40 government entities between October 21 and 25.

It is intended to encourage the use of government websites and apps.

Most government entities now allow transactions to be conducted online, including utility activation and the registration of no-objection certificates for driving licences,

Read: Dubai’s DEWA allows customers to activate utilities online

UAE Vice President and Prime Minister and Dubai Ruler Sheikh Mohammed bin Rashid Al Maktoum said in May 2015 that 96 per cent of citizen services in the government’s 337 most important departments had gone mobile.

A new target for 2018 aims to see 80 per cent of government services accessed via mobile devices.

“This goal puts pressure on the government to promote the shift of its services to mobile while ensuring optimum user-friendliness,” consultancy McKinsey and Company said in a 2016 case study.